Job Title: Desktop Support Specialist

Location: San Diego, CA– Onsite

Mode : Contract

laboratory computing support

Must Need experience working in Lab.

looking for a candidate that has experience and can demonstrate experience working in a team environment with multiple IT groups and customer-facing departments.

Specifically, it’s important that candidate has below experience:

• following defined procedures for laboratory computing support

• understanding and articulating the unique needs of a laboratory environment and how it differs from other user environments

• using and demonstrating use of TCP/IP, DHCP, DNS, and LAN/WAN networks for laboratory support

• with demand management skills - handling multiple requests for work, resourcing and prioritizing various work scopes.

Skills/Knowledge Required:

1. 5-7 years Win7 and Win10 operating systems knowledge
2. Ability to perform logical OSI layer troubleshooting to determine root cause of errors
3. Working knowledge of TCP/IP, DHCP, DNS, and LAN/WAN networks
4. Subnetting and basic network security
5. Familiarity with ServiceNow ticketing system and reporting metrics
6. Experience developing and deploying attended/unattended imaging/OS installation and virtual backups
7. SCCM software deployment & management tool
8. Remote desktop / remote support software experience for technical troubleshooting
9. Microsoft Office 2016 and O365
10. Microsoft Teams/web conferencing services
11. Data storage, migration, and archiving best practices