Logistics Operator

1 year contract with opportunity for extension

Pay range: $20 - $23/hr

Location: Onsite, Plano TX

Responsibilities:

• Ensure SOP compliance, make updates as needed, and uphold best practices to meet customer needs
• Manage cargo booking, tracking, and updates across FCL, LCL, FTL, LTL, air, and parcel shipments
• Deliver comprehensive customer service from booking through to timely delivery
• Coordinate daily with customers, carriers, and internal teams to maintain seamless communication
• Maintain accurate and accessible account documentation for team use
• Increase customer satisfaction and business volume through consistent, proactive contact
• Identify account issues and collaborate with management to develop solutions
• Analyze service and cost data to support business improvement recommendations
• Implement process improvements as needed, ensuring data accuracy in Cello and related systems
• Generate reports (e.g., service failure, claim, P&L) as required and monitor trends for action

Requirements/Qualifications:

• 2+ years of logistics experience, preferably in operations, ocean, drayage, or freight
• High school GED required; Bachelor’s degree preferred
• Bilingual in Korean and English preferred
• Proficiency in Microsoft Office (Excel, PowerPoint, Word, Outlook)
• Strong written and verbal communication, customer engagement, and problem-solving skills
• Self-motivated, organized, and capable of handling high-pressure environments
• Proficient in Microsoft Outlook and Office applications, including PowerPoint, Word, and especially Excel, with expertise in VLOOKUPs and pivot table
• Able to engage and work directly with customers
• Solutions-oriented with a proactive mindset
• Highly organized with strong attention to detail
• Willingness to expand knowledge across various transportation modes
• Comprehensive knowledge of the logistics industry

Pay range is $20 - $23 per hour with full benefits available, including paid time off, medical/dental/vision/life insurance, 401K, parental leave, and more. Our compensation reflects the cost of labor across several US geographic markets. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience.

THE PROMISES WE MAKE:

At Crystal Equation, we empower people and advance technology initiatives by building trust. Your recruiter will prep you for the interview, obtain feedback, guide you through any necessary paperwork and provide everything you need for a successful start. We will serve to empower you along the way and provide the path for your professional journey.

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