Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose—the relentless pursuit of a world that works better for people—we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Support Technician!

In this role, the support technicians work with a global team to assist airlines around the world in resolving a variety of issues. Support technicians assist customers with Aircraft on Ground (AOG) situations requiring quick responses to return aircraft to revenue service, help resolve issues with parts and tooling support, and help customers interpret aircraft and engine manuals.

Responsibilities:

• 24/7/365 Operation: providing technical, logistics and diagnostic support to internal and external customers.
• Provides aircraft on ground (AOG) coverage.
• Analysis capabilities to interpret and clarify technical manuals, service bulletins, and repair procedures.
• Resolve tooling and support equipment questions and troubleshoot engine systems.
• Process customer requests for assignment to applicable subject matter experts.
• Provide AOG parts availability and quotations.
• Coordinate with the distribution center for AOG parts orders.
• Monitor phone lines and direct customer inquiries to the appropriate teams/departments.

Qualifications we seek in you!

Minimum Qualifications

• Excellent written and verbal communication skills
• Ability to work independently
• Excellent PC skills, experience using MS Office, MS Outlook, and Excel.
• Must be able to work on weekends and 2nd shift as needed.

Preferred Qualifications

• Experience in aerospace/airline operations.
• General understanding of gas turbine systems and operating principles
• Acceptable candidates must provide one of the following certifications:
• 2-year technical / associates degree
• Preference given for mechanical/aerospace-related study
• Experienced aviation technician
• A&P Certification; no experience is necessary.
• Alternate to an A&P Certificate is experience in Military aircraft maintenance

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability, or any other characteristic protected by applicable laws. Genpact is committed to building a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Furthermore, please do note that Genpact does not charge fees to process job applications, and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a'starter kit,' paying to apply, or purchasing equipment or training.

“Los Angeles, California-based candidates are not eligible for this role. Cincinnati area candidates are eligible for this role only.”