Responsibilities

Owner & Resident Relations:

• Serve as the primary contact for property owners, asset managers, and business partners to ensure satisfaction.
• Communicate effectively with clients, staff, and stakeholders across projects.
• Address resident concerns and foster a positive living environment.
• Collaborate with internal departments (compliance, leasing, accounting, etc.).

Building Operations:

• Oversee daily property operations and address resident and client concerns.
• Ensure timely maintenance of building systems and compliance with audits and inspections.
• Manage vendor contracts, including bidding, awarding, and performance monitoring.
• Respond to building emergencies and oversee apartment and capital improvement projects.

Administrative & Financial Functions:

• Assist in preparing operating budgets and financial forecasts.
• Generate reports (variance, utility consumption, etc.) and analyze financial patterns.
• Process invoices and manage vendor records while ensuring insurance compliance.

Supervisory Functions:

• Direct and schedule staff, set goals, and ensure policy compliance.
• Supervise contractors and ensure work aligns with contracts and safety standards.

Qualifications:

• Bachelor’s degree in business, real estate, or finance, or equivalent experience.
• 5+ years of NYC rent-regulated residential property management experience.
• Experience with high-end properties and LIHTC units.
• Knowledge of building operations and maintenance.
• Proficiency in Microsoft Outlook, Excel, and Word; Revenue Management experience preferred.
• NY Real Estate License or ability to obtain one within 90 days.
• Strong leadership, communication, and problem-solving skills.
• Expertise in NYC rental market regulations and facilities operating systems.