The Claims Advocate is responsible for handling general commercial claims, processing, evaluating, and investigating claims to resolution.

Essential Duties and Responsibilities

• Maintain files, records, or reports.
• Answer and process all telephone requests.
• Process daily mail, including faxes and e-mail.
• Maintain account files in an orderly sequence according to established procedures.
• Enter all required data into the system to maintain current file data.
• Maintain suspense or follow-up system for correspondence/requests.
• Obtain, analyze, and critique adjusters’ notes periodically for all claims. 8. Proactive day-to-day contact with clients and carriers.
• Submit claims reports to carriers promptly according to company and state regulations.
• Evaluate files for settlement and reserve potential.
• Communicate with customers and other interested parties regarding the status and investigation of claims.
• Collaborate with teammates to provide exceptional, proactive service in regards to claims resolution.
• May travel outside of the business to investigate and/or settle claims.
• Maintain favorable relationships with clients, producers, and employees.
• Pursue a program of personal and professional development.

Required Education and Experience:

• High School Diploma or equivalent, required.
• Strong technical knowledge of coverage in all commercial lines insurance coverage.
• 5 years’ service experience in the insurance industry.
• Property & Casualty License preferred (Will need within 1 year)
• Proficient in Microsoft Office Suite.

What We Offer:

• Excellent growth and advancement opportunities
• Competitive pay based on experience
• Paid Time Off (PTO)
• Generous benefits package: health, dental, vision, 401(k), etc.
• Employee Stock Purchase Plan