Job description

Job Title: Telephony Replacement Installation Specialist

Location: Starting with Dublin, CA and then Nationwide

Contract Duration: Initial project term with potential extension as required

Job Overview:

The Telephony Replacement Installation Specialist will be responsible for executing the installation, configuration, and validation of POTS-in-a-Box (PIAB) systems, Mood Media Music Players, Indyme Call Buttons, and Store Burglar Alarm Panels. This role requires expertise in low-voltage cabling, network hardware installation, and adherence to client's IT Group’s stringent installation standards. The position demands meticulous attention to detail, problem-solving skills, and the ability to follow an established project schedule to ensure efficient deployment across over 2,100 retail locations.

Key Responsibilities:

Low Voltage Cabling Installation:

• Run and terminate CAT6 plenum cables between designated areas such as the manager’s office, IT equipment room, and electrical room.
• Ensure clean connectivity by testing all cable runs and connections.
• Adhere to cable management standards, utilizing Velcro ties and clear labeling practices.

Hardware Installation and Configuration:

• Install and validate PIAB and PBX hardware devices, connecting analog lines to the PBX system.
• Connect Mood Media and Indyme devices using CAT5/CAT6 patch cables and terminate connections to designated network ports.
• Set up Store Burglar Alarm panels by installing Ethernet connections or running new cable pathways if necessary.

Material and Equipment Management:

• Stage, purchase, or rent materials such as CAT6 cables, RJ45 connectors, biscuit jacks, dual-port faceplates, and scissor lifts where needed.
• Use Ethernet cable testers to validate all cable runs.
• Provide photographic documentation of completed installations.

Problem Resolution:

• Manage and resolve technical issues that arise during installations.
• Coordinate with the client Deployment Team for guidance on non-standard configurations.

Schedule Adherence and Reporting:

• Follow the project’s strict installation schedule and guidelines.
• Ensure timely completion of all assigned store installations.
• Submit progress reports and any required documentation via Coupa before the specified deadline.

Qualifications and Skills:

• Proficient in low-voltage cabling and network hardware installation.
• Strong understanding of PBX systems, Cisco network switches, and PIAB devices.
• Skilled in cable management, including labeling and routing cables per industry standards.
• Experience using tools such as Ethernet cable testers, label makers, and Velcro ties.
• Ability to work with scissor lifts and access hard-to-reach areas (certifications preferred).
• Excellent problem-solving skills and attention to detail.
• Strong communication and documentation skills.

Requirements:

• Ability to travel nationwide to client store locations.
• Availability for after-hours work if installations require access to the selling floor.
• Possession of a valid driver’s license and access to reliable transportation.
• Physical ability to lift and carry equipment up to 50 lbs.

Employment Type: Contract-based