Job Description:
Qualifications:
• Associate or bachelor’s degree with a preference in technology, science, engineering, or math related field or equivalent work experience.
• Relevant internship or experience in an IT customer service, IT support or IT troubleshooting role or related experience is recommended.
• Strong technical and engineering mindset focusing on root cause analysis and the ability to own a problem or situation from start to finish.
• Application development interest/experience with Microsoft Power Suite, Amazon Web Services (AWS), Salesforce, or other platforms.
• Possess strong problem-solving and big picture/conceptual skills.
• Strong planning, organizational, analytical, decision-making, communication and time management skills required.
• Must have the desire and ability to learn new technology and continuously grow. Including the ability to work with people at all levels and collaborate with both IT and non-IT partners.
• Must be able to maintain a high degree of accuracy and confidentiality.
• Basic knowledge of insurance and financial services products preferred.
Responsibilities:
• Assist with production implementation and support of new and existing technologies.
• Maintain a high level of customer service by answering business partner’s calls, emails, and instant messages.
• Direct interaction with business partners to identify, research, document, design solutions and resolve issues.
• Responsible for learning and providing contributions by understanding technical functionality, usability, design, security, and operation of supported systems.
• Independently and collaboratively research complex solutions in a fast-paced environment.
• Potential Application development in a hybrid-Agile environment.
• Communicate technical concepts to business stakeholders as well as business objectives to technical teams across the organization.
• Train and educate users as well as initiate preventative technical measures when appropriate.
• Working Conditions: Must be able to move 30 pounds as a physical requirement of the position.
• Here are some of the tools and technologies they may utilize in this role:
o Windows OS
o Microsoft Office
o Laptop/Desktop/iPad
o Mobile devices - iOS/Android
o Device Management - Microsoft Azure/Intune
o Virtual Desktops