This position has responsibilities in 5 key areas, including: Technical Troubleshooting, Application Maintenance and Upgrades, Software Vendor/Partner Coordination, Analysis, and User Administration and Support. While this is a hybrid position, it must be based in Portland, Oregon or Dallas-Fort Worth, Texas.

Position responsibilities:

• Identify and resolve software application technical issues.
• Perform detailed data analysis across different solution modules as needed which may require data review in numerous system log files.
• Engage and work closely with software partners and manage services for Tier 3 support when issues cannot be resolved locally.
• Analyze and recommend new or revised software and procedures, including justifications for proposed changes.
• Align with department Software Development Life Cycle practices to analyze and to enhance applications. This includes formally gathering business requirements, writing specifications and/or user stories, and validating them with business, technical, and third-party solution partners.
• Work with end users to understand issues and needs.
• Determine information needs in coordination with personnel of user departments by drawing detailed flowcharts and block diagrams or applying other related methods.
• Assist in the evaluation of proposed changes to information processing, systems, and operations. Analyze program specifications for completeness and conformance to established standards.
• Collaborate with stakeholders and software partners on preparation and launch of new releases.
• Develop and maintain metrics on system performance trends that are shared with key stakeholders
• Assist with testing and system validation for system changes
• Manage, document, and perform assignments using the IT Department ticketing system.
• Perform after hours support as scheduled.

Position requirements:

• Bachelor’s Degree (B.S.) from a four-year college or university; at least 5 years of related experience and/or training; or equivalent combination of education and experience.
• Knowledge of SQL, Java, and troubleshooting techniques and tools.
• Ability to use software tools for data profiling, data cleansing, data analysis, and data modeling.
• Ability to use the Internet, e-mail, Excel, Word, PowerPoint, and Visio.
• Ability to be self-motivated and self-directed with all job responsibilities.
• Ability to communicate technical issues to non-technical users.
• Ability to diagnose and solve problems. Uses logic to solve difficult problems with effective solutions; probes all different sources for answers; can see hidden problems; is excellent at analysis; looks beyond the obvious and doesn't stop at the face value answers.
• Ability to initiate, challenge, and recommend for an ideal or position; pursues everything with initiative, energy, drive, and a need to bring efforts to closure.
• Ability to learn quickly and become a subject matter expert in supply chain applications (WMS, automation middleware), tools, processes, and business needs

Our client is strongly interested in hiring a great candidate that exhibits work behaviors & values that are conducive to building and maintaining a strong and effective company culture. These behaviors include:

• Safety: Always prioritizes safety, both at work and at home, while ensuring those who work for you work safely.
• Customer Focused: Take the perspective of those we serve, anticipate their needs, and responding quickly.
• One Team: We win together by collaborating with each other, focusing on the common goal, and leveraging the strengths of the team.
• Own It: Take the initiative, act with a sense of urgency and pride, do things right the first time, and always act with integrity.
• Innovate: Embrace and create change that drives continuous improvement and customer-valued solutions.