StaffBright is currently looking for a Help Desk Technician located in the Metro Detroit, MI area.

This individual would provide escalated support for customers and ensure issue resolution in a fast-paced environment. This role requires strong problem-solving skills and attention to detail.

This role is a contract-to-hire opportunity, that's fully onsite near the Novi, MI area. Hours are a rotating schedule, we are looking for candidates with availability from 8 AM - 8 PM.

*This role does not offer any type of sponsorship

What You Will Be Doing:

• Provide mobile support for a range of platforms, including smartphones and tablets.
• Configure and maintain printers, scanners, and other peripheral devices.
• Act as the first point of contact for support, assessing user requests to identify needs and provide effective troubleshooting.
• Resolved technical issues, including account log-in problems, password resets, and Office 365 support.
• Partner with internal teams and external contacts to diagnose and resolve technical issues.
• Oversee daily ticket management, ensuring timely solutions or appropriate escalation.
• Identify and drive ongoing improvements to streamline support workflows.

What We Need From You:

• Minimum of 2 years experience in an IT Support role.
• Preferred knowledge in Active Directory resets.
• A foundational understanding of Microsoft Office 365 and the Office suite.
• Basic knowledge of OneDrive and SharePoint Online .
• Hands-on experience with analytical tools.

StaffBright - Who We Are

StaffBright matches professionals to rewarding Finance, IT, Engineering, and Sales and Marketing opportunities with industry-leading organizations helping accelerate careers while delivering excellent results for our client companies. At StaffBright, we work closely with our clients, recruiters, and candidates to ensure that talent needs are fulfilled quickly, and with the right individual.