Job Summary: We are seeking a skilled and experienced Data & Integration Operations Lead to oversee the maintenance and enhancement of critical applications and systems. The ideal candidate will have a strong technical background in databases, integration platforms, reporting tools, and other production environments. You will work closely with cross-functional teams to ensure system reliability, performance, and scalability while providing leadership to the support team.

Key Responsibilities:

1. System Support and Maintenance:

o Monitor, troubleshoot, and resolve production issues to ensure high availability and reliability of systems.

o Coordinate with development and infrastructure teams for root cause analysis and incident resolution.

2. Team Leadership:

o Lead a team of production support engineers, providing guidance and mentorship.

o Define and enforce best practices, ensuring high-quality support services.

3. Database Management:

o Support and maintain databases such as Oracle DB, MSSQL, MySQL, PostgreSQL, and Snowflake.

o Optimize database performance and execute backup and recovery strategies.

4. Integration:

o Manage and troubleshoot data pipelines and integrations using Talend.

o Ensure seamless data flow across systems.

5. Reporting and Analytics:

o Support reporting tools like MicroStrategy and Power BI to deliver critical business insights.

o Collaborate with business units to customize dashboards and reports.

6. Platform Management:

o Utilize platforms like Git for version control and Jira for project tracking and issue resolution.

o Leverage low-code platforms to enhance and automate workflows.

7. Continuous Improvement:

o Analyze system performance trends and identify areas for improvement.

o Collaborate on enhancement projects to ensure optimal system functionality.

Qualifications:

? Bachelor’s degree in Computer Science, Information Technology, or a related field.

? 10+ years of experience in production support or related roles.

? Proficiency in database management (Oracle DB, MSSQL, MySQL, PostgreSQL, Snowflake).

? Hands-on experience with integration tools (Talend) and reporting platforms (MicroStrategy, Power BI).

? Familiarity with development tools like Git, Jira, and low-code platforms.

? Strong problem-solving and analytical skills.

? Excellent communication and leadership abilities.

Preferred Skills:

? Certification in databases, integration tools, or reporting platforms.

? Prior experience in automation and process improvement.