Executive Support Technician - Long-Term Contract to Hire

Company: Leading Fintech

Location: San Jose, California

Schedule: 5 days/week onsite

Pay Rate: $35-45/hour depending on experience level

**Please let me know what you are targeting in your next role.

The leading digital payment company that supports online money transfers across the globe is looking for an Executive Support Technician to join the executive support team onsite in NYC. This team is responsible for delivering timely and efficient white glove support for all technology needs of the Senior Leadership Team and Executive Staff. Looking for an individual who is outgoing, has excellent communications skills, enjoys working as part of a team and can successfully multi-task without sacrificing quality in their work.

You will be responsible for providing in person and remote technical support for about 300 executives, their assistants, and other staff members, as well as high visibility meetings such as Board of Directors and quarterly Earnings calls. Looking for a candidate with the ability to lead and assist with root cause analysis to eliminate or mitigate issues in a timely manner and keep employee security a priority by maintaining a high level of confidentiality. You are both technically versed and passionate about providing world class, meticulous customer support. Personality and a strong work ethic are as vital as technical expertise for success in this role.

REQUIRED SKILLS AND EXPERIENCE

3+ years' experience in an IT Support role with direct Executive Level white glove service.

Experience with set up and troubleshooting for Windows OS and MacOS. Experience troubleshooting Apple iOS and Android mobile devices.

Proficient in Microsoft Exchange, Microsoft Admin, and Office 365 Suite Knowledge working within a ticketing System Experience supporting

Audio Video (AV).

Comfortable with Remote Access, TCP/IP, VPN, and WIFI.

Ability to onboard and offboard employee technologies.

Strong interpersonal skills, confident presence, and ability to work under pressure.

OK working onsite 5 days/week in NYC

NICE TO HAVE SKILLS AND EXPERIENCE

Experience in Audio Visual support with Microsoft Teams

Experience with Active Directory; PowerShell, Command Line, Network Security, etc.