Title : Technology Support Specialist

Duration : 12+ months with extn

Location : Dallas TX 75219 ONSITE

Job Description :

3-5 years of experience required.

• A bachelor’s degree in computer science or a related discipline, or equivalent work experience.
• We are hoping that having this increase will provide us with the right candidates to interview, join the team and stay with us.
• The Technology Support Specialist II performs multiple technology support activities.
• This professional demonstrates ability to prioritize tasks, as well as displays and applies technical knowledge effectively to the technology support function.
• This individual specializes in one or more areas, including support center/technology support, networking, telecommunications, project management, asset management, help desk, electronic software distribution (ESD), and Technology Support Services (OSS) product support such as EY/Queue, a firm specific tool.
• Under minimal supervision, provide after-hours service for escalated issues from the National Help Desk or supervisor.
• Assist with the deployment of hardware and software to clients (including the installation, configuration and testing of more complex firm hardware).
• Assist with new hire processing (account requests, verification, and more complex equipment configuration). Perform more complex software troubleshooting.
• Assist with the equipment and set-up for conference/meeting facilities, as directed.
• Assist with off-site support for client functions/meetings. Perform administrative tasks, such as changing passwords.
• Assist with back-up tape maintenance, quality control server room checks, and software installation on network file servers.
• Assist with network set-up off-site and the creation of network documentation.
• Create network file server user accounts.
• Perform telephone installation and inventory.
• Monitor Private Branch Exchange (PBX) activity as well as performance and report anomalies.
• Handle minor administrative functions and voice mail administration.
• Troubleshoot jacks/wiring and establish/troubleshoot cross connects for Master Distribution Frame/Intermediate Distribution Frame (MDF/IDF).
• Identify project problems and/or delays for local areas and offices and report them to management. Respond to customers' telephone inquiries concerning support requests, systems status, and network connectivity.
• Resolve problems associated with firm-standard software and hardware.
• Identify sources and trends of technical problems to prevent future occurrences.
• Participate in the development and administration of the software distribution scheduling and workflow process; administer distribution and inventory systems.
• Assist in the resolution of problems and the identification of potential software distribution issues.
• Participate in the development and documentation of electronic software distribution procedures, and in the solution process regarding software distribution issues.
• Assist Enterprise Network Infrastructure Hub site local office network administrators in software distribution activities.
• Assist in the technical review of the distribution and inventory system to assure optimal performance.
• Assist in the maintenance of system hardware inventory modules, the distribution of reports, and the uploading of inventory information.
• Monitor the network load and transmission of distribution packages for optimal network performance.
• Provide system operations reports, including project schedules and status to national ESD management.
• Participate in the creation of reports based on clients' design requests.
• Assist in the analysis of information relating to the products supported and the services provided by OSS to ensure clients' technical and business needs are met.
• Update existing reports to reflect modifications to the database structure. Interface with senior management to determine clients' reporting needs as new or modified software is implemented.