The Senior VIP Helpdesk Support Technician ensures the seamless operation of IT systems by delivering exceptional technical support and troubleshooting to end users, with a focus on C-suite executives and front-office traders. This role emphasizes white-glove service, adhering to established protocols, and leveraging advanced IT management tools. The technician collaborates closely with the internal IT team to escalate and resolve complex issues efficiently.
Key Responsibilities:
- Deliver top-tier, white-glove technical support to C-suite executives and front-office traders.
- Install, configure, test, and maintain operating systems, application software, and management tools.
- Provide comprehensive support for mobile devices, laptops, VoIP systems, and SIP-based video conferencing technologies.
- Manage and maintain Active Directory and oversee the email environment.
- Support enterprise platforms, including Office 365, Azure Cloud, Zoom, SCCM, and MS Intune.
Qualifications and Skills:
- Bachelor’s degree in a related field or equivalent experience.
- A minimum of 7 years of experience supporting and implementing end-user systems in an enterprise environment.
- Strong expertise in desktop and server hardware, software, and peripheral devices.
- Proficiency with MDM/MAM solutions for mobile and application management.
- Hands-on experience with VoIP and SIP-based conferencing equipment and applications.
- Familiarity with trading applications (e.g., Bloomberg) is a plus.
- Proven ability to install, configure, test, and maintain operating systems and software tools.
- Advanced PowerShell scripting skills for system management and automation.
- Strong troubleshooting skills with the ability to resolve complex technical challenges.
- Excellent communication and collaboration skills.
- Ability to thrive in a fast-paced, dynamic work environment.
This role is ideal for an IT professional with a passion for providing high-level support and ensuring operational excellence for executive and front office traders.