Business Analyst – Broadband Software Solutions

Location: Carlsbad, CA (Hybrid in-office 3 days/week)

Job Type: Full-Time

Experience Level: Mid-Level

About GLDS

GLDS (Great Lakes Data Systems) provides industry-leading customer management, billing, and service delivery software solutions for the broadband industry. Our software ecosystem supports broadband service providers in managing their customer relationships efficiently. With a global footprint in 48 countries and 49 U.S. states, GLDS combines decades of broadband experience with a customer-centric approach, offering reliable solutions at budget-friendly prices.

We’re a nimble company with a casual yet high-productivity environment that’s heavy on action. If you thrive in a culture of collaboration and innovation, you’ll find yourself at home here.

Position Overview

We’re seeking a Business Analyst to bridge the gap between customer needs and technical product development. In this role, you will gather and document functional requirements, translating them into detailed specifications for our broadband management solutions. This is an excellent opportunity for a professional with 5+ years of experience who enjoys working closely with both customers and cross-functional teams.

What You’ll Do

• Customer Engagement: Work closely with customers to gather functional and technical requirements, ensuring alignment with business objectives.
• Requirements Documentation: Translate customer needs into detailed requirements documents, user stories, and functional specifications.
• Process Analysis: Analyze existing workflows and identify opportunities for improvement within the customer’s operations and GLDS’s software solutions.
• Collaboration: Partner with Product Management, Development, and Support teams to ensure requirements are well understood and implemented.
• Quality Assurance: Assist in testing new features and solutions, ensuring alignment with requirements and customer expectations.
• Training and Handoffs: Provide documentation and training materials to customers and internal teams to support successful implementation and usage.
• Market Insights: Stay informed of industry trends and customer feedback to suggest potential product enhancements.

What You’ll Have

• Experience: 5+ years in a business analyst role or similar position, ideally in software or broadband-related industries.
• Technical Acumen: Solid understanding of software development lifecycles and ability to translate complex technical concepts into user-friendly documents.
• Analytical Skills: Strong ability to analyze business processes and identify solutions that improve efficiency and functionality.
• Communication: Excellent written and verbal communication skills with the ability to present to stakeholders at all levels.
• Tools Proficiency: Familiarity with requirements gathering and documentation tools (e.g., Jira, Confluence, Visio, or similar).
• Education: Bachelor’s degree in Business, Computer Science, or related field preferred. Equivalent work experience considered.

What We Offer

• A comfortable, casual company culture
• Business casual work attire
• A gorgeous office minutes from the beach
• A generously stocked kitchen with snacks and beverages
• Career development and mentoring opportunities
• Subsidized health insurance
• IRA retirement plans with company matching
• Paid vacation, sick leave, and corporate holidays

What to Expect

The hiring process includes an initial Microsoft Teams interview, followed by an in-person interview at our Carlsbad, CA office. References will be requested.

?Legal Information

This position is open to U.S. citizens, and work authorization sponsorship is not available at this time. GLDS is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.