Out client, a leading healthcare platform , is looking for a Help Desk Analyst to join their team in Dallas ! In this role, you will be the First Point of Contact for our external providers and our internal employees.

**6 month W2 contract to start**

Responsibilities:

• Customer engagement via ticketing system, inbound and outbound, and email channels
• Resolve Apple iPad, iOS, and Signify application support for Clinicians.
• Resolve MacOS, Windows OS devices, Dell Peripherals, and Logitech webcams for internal employees
• Respond, coordinate, and monitor hardware fulfillment requests for laptops, tablets/ipads, and PC peripherals (Monitor, Keyboard, Mice, Webca

Qualifications:

• High School Diploma or equivalent.
• 3 to 5 years of successful work with Service Desk or Help Desk Support
• ‘Customer First’ Mindset and Collaborative
• Experience supporting Apple iOS and iPad hardware, Window 10/11 and hardware
• Experience with web-based applications and mobile device management tools (Google Workspace, Slack, MaaS360, Workspace One)
• Proven analytical and problem-solving abilities
• Experience with Help Desk ticketing systems
• Strong customer service skills (Written and verbal)