Ready Credit Corporation

Technical Support Analyst I

Hybrid/Remote - Must Reside in Minnesota to be considered for this role.

Job Summary

Maintain and improve uptime on a network that utilizes windows-based PC, LAN Interfaces, WiFi Access Points, and cellular wireless technology to establish a Virtual Private Network on firewall devices to a hosted datacenter.

Essential Functions

• Remotely monitor and diagnose self service kiosks for any issues needing attention
• Correct any issues you can remotely and dispatch any you cannot
• Utilize ticketing system to track issues and incidents
• Notify clients of the status changes in kiosks availability and delays in repair
• Work with third party techs to determine and execute any repairs needed
• Manage, track, and maintain parts inventory in house and stored at various partner locations
• Alert management when parts replenishment is required
• Participate in On-Call rotation to provide 24 x 7 assistance to third party service providers
• Asist internal employees in their day to day IT need including but not limited to resetting passwords, file access issues, printer issues, web browsing issues
• Troubleshoot software issues with Microsoft Office suite, and other software required for users to complete their job

Secondary Functions

• Back up the Deployment team as workload, vacation days, and sick days require

Other Functions

• May perform other job-related duties as assigned

Education, Experience and Other Skills

• 2 years experience supporting windows PC, taking support calls, and remotely diagnosing issues
• 2 years experience troubleshooting hardware and software issues
• Ability to type 30 words per minute
• Excellent communication (both verbal and written) skills, a solid foundation in business application development and a “can do” attitude
• Must be able to develop formal business documents following established documentation/presentation software packages (or similar products from other vendors): MS-Word, MS-Excel-, MS-PowerPoint
• Strong attention to detail

Mental and Physical Requirements

• Ability to handle and be trusted with confidential and/or sensitive information
• Ability to interact effectively with all levels in the company
• Ability to work in a fast-paced environment
• Ability to be flexible and to handle multiple projects in an organized, timely manner
• Ability to problem-solve, work under pressure, and to effectively manage stress
• Ability to work independently
• Ability travel with limited overnights
• Ability to work independently
• Ability to lift 50lbs and move 340lbs equipment with a two cart