About this role:

Seeking a Lead Technology Business Systems Consultant in the Digital Technology and Innovation group which supports evolving digital platforms and enhances integration of the innovation pipeline into our customer-facing capabilities.

In this role, you will:

Lead complex and unique initiatives to provide technological solutions with broad impact for cross functional businesses and technology teams

Act as an advisory to senior leadership, with strategic business solutions to companywide technology initiatives

Evaluate highly complex business problems and provide subject matter knowledge proficiency for technology initiatives

Understand and ensure compliance and risk management requirements for supported area and work with other stakeholders to implement key risk initiatives

Make decisions regularly for highly complex and multifaceted situations requiring solid understanding of domain and technology applications, and which influence companywide technology solutions

Collaborate and consult with business and technology teams to provide comprehensive technological solutions for highly complex business problems

Provide guidance and mentorship to individuals at all levels and provide advice to senior leadership on highly complex and strategic issues

Ensure communication and information flow between business and technology teams

Required Qualifications:

5+ years of Business Systems Data and Business Systems design experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

5+ Years of experience working with ServiceNow

5+ Years of experience using BI Tools (Tableau/PowerBI)

Experience with monitoring technologies: Thousand Eyes & AppDynamics

Dedicated and leader of CIO PSM NFRs, including management of dashboards, Kanban boards, and backlogs

Agile and Scrum experience

Working knowledge of JIRA

Knowledge of dashboard creation in JIRA, using filters

Prepares the DTI Operating Review

Utilizes SRE methodology to create and deploy NFRs

Close oversight with LOB and App Owners to deliver on avail, incident, and problem management

Ensure research/analysis is complete to identify and categorize negative trends to bring out patterns

Ensure strong preventative actions and action plans are follow up on

Serve as and mentor for lead and senior PSM team members

Roadmap of critical project and infrastructure dates meeting NFR deadlines

Provide knowledge transfers