Salary: $70k - $80k

Schedule: 7:00am - 4:00pm

RESPONSIBILITIES & DUTIES

The duties and responsibilities of a System Support Manager may include:

• Implement support processes and policies that ensure efficiency, consistency and customer satisfaction.
• Define and track key metrics such as response time, delivery time, customer feedback, etc.
• Oversee management of multiple tracking systems, dispatch systems, and company-specific applications.
• Manage, update, and review customer data, employee information and schedules as needed.
• Creating customized reports periodically
• Drive and maintain Customer Satisfaction goals.
• Other duties as assigned

QUALIFICATIONS & SKILLS

The qualifications and skills a System Support Manager must have are:

• 5 years of experience in IT industry
• Strong analytical and problem-solving skills, as well as customer-centric mindset.
• Excellent clerical and organizational skills
• Knowledge of Office365, Windows, IOS, preferred.
• Knowledge of industry GPS tracking/dispatch systems (Timeero, Elite Extra, MobileCast,) a plus
• Ability to multitask with different, and sometimes conflicting, events happening at the same time.
• Ability to work under stress and remain calm and to calm other people during rapidly changing circumstances.
• Ability to relay information in a fast-paced environment.  
• College degree or equivalent experience preferred.