Staying on the cutting edge of technology requires a lot more than brilliance; it requires an informal yet agile working environment that encourages and rewards innovation — the kind you'll find at CiDRA.

We are currently seeking a Desktop Support Analyst to join our IT team in Wallingford!

Overview:

This position is responsible for providing technical support to end-users for hardware, software, and network-related issues. This role involves troubleshooting, resolving simple to complex problems, and ensuring high levels of customer satisfaction.

Key Responsibilities:

• Provide onsite and remote desktop support for all employees of the company, as well as mobile device support for company owned devices.
• Perform all necessary steps for onboarding and offboarding of employees, including setup of new equipment, installation of software, setup of user accounts and permissions.
• Set-up, configure and maintain desktop and laptop PCs, as well as establish and maintain network connection, security components, software, and access permissions on these devices.
• Maintain an accurate inventory of deployed hardware and installed software, as well as ensure adequate stock inventory
• Order computer systems and parts
• Maintain the company phone systems and work closely with the phone service provider to keep the lines active

Experience Desired:

• 3-5 years of experience in a Desktop Support function
• Minimum of Associates degree or higher in the technology field
• Strong interpersonal skills
• Experience with setting up and configuring computer systems using Microsoft Windows and Mac
• Experience with maintaining user accounts and permissions on network and MS 365
• Experience in Microsoft 365 Administration (Endpoint Security, Entra, Intune, Azure, MS Teams, SharePoint, MS Phone, Power Platform)
• Understanding how to connect and configure printers, switches, and hubs on a network and basic server management
• Experience with security related software, setup and maintenance (Backup software, Detect and Respond / Anti Virus, MFA)

CiDRA is dedicated to providing a safe, equitable, and inclusive working environment for all our employees. As such, we are committed to fostering inclusion and establishing a culture that encourages everyone to be their authentic self at work. We are an Affirmative Action/Equal Opportunity Employer and welcomes applications from all qualified applicants regardless of race, age, sex, religion, disability, medical condition, national origin, or any other protected classification.