Required Skills & Experience

* 2-5+ years of experience * Level 3 experience working in a Data Center or Desktop Support environment working with Hardware * CompTIA A+ or equivalent experience * If they have experience with PerScholas school as well * Ability to work autonomously and within a local or geographically dispersed team environment. * Great server hardware knowledge with a deep understanding of all component & system-type failures * Assist in conducting failure analysis on-field issues until the root cause is determined based on: * Controlled testing of suspect hardware, system, or firmware * Communication, Foundational Skills, and Competencies

Job Description

* We are seeking a strong Data Center Technician to support both company-specific servers as well as data center buildouts at customer data centers. The ideal candidate balances strong technical hardware, physical network set up, and verbal/written communication skills, who are also are highly analytical with superior attention-to-detail, self-motivated, and a positive, humble 'results driven' attitude. This person will serve as a mentor and trainer to other Service technicians in the field. Technicians are also expected to provide feedback, create documentation on both technical and non-technical processes, and contribute to our knowledge library that can be leveraged by others, for example KB Articles, SOP, lessons learned, etc. Additionally, the Tech will be both internal and external facing with the ability to lead and drive initiatives as assigned to a conclusion.