Job Overview – Field Operations Manager

We are seeking an experienced Field Operations Manager to join our growing team! You will be responsible for overseeing and optimizing all aspects of our plumbing operations, as well as playing a critical role in ensuring the efficient, safe and high-quality delivery of our services.

Bluedrop Water is a leading water filtration company that supplies a variety of water filtration systems and equipment to residential and commercial customers throughout the United States. Bluedrop is currently seeking a Field Operations Manager to help support our New England team.

The Field Operations Manager will operate from Bluedrop’s South Easton, Massachusetts HQ & Service Center. This is a fantastic opportunity to succeed within a fast-growing company with opportunities for advancement. Co-workers and senior management value a fun and fast-paced work environment, and the perfect candidate does as well!

Responsibilities

• Lead, mentor, and motivate a team of Plumbers, Apprentices & Service Technicians
• Foster a culture of excellence, teamwork, and continuous improvement within the operations team
• Ensure proper training, development, and performance management of team members. This may involve identifying skills gaps within the team and arranging training sessions or certifications.
• Assist in the management of inventory, equipment, and materials to ensure efficient operations
• Monitor and optimize workflow processes to maximize productivity and efficiency
• Implement quality control procedures to maintain service excellence
• Resolve escalated installation issues with members of the Sales and Installation team
• Work as a liaison between Sales and Installation departments to translate site survey reports and project requests, providing constructive feedback to both teams as necessary
• Ensure that all operations adhere to safety regulations and industry standards
• Conduct regular safety training sessions and inspections to promote a safe work environment
• Stay up to date with industry regulations and make necessary adjustments to operations
• Monitor and manage the budget for the operations department
• Identify cost-saving opportunities and implement strategies to improve profitability
• Prepare and analyze financial reports to track performance against objectives
• Conduct quarterly performance reviews with each team member

Qualifications & Skills

·      Pass pre-employment background check

·      Proven Experience in operations management

·      Strong Knowledge of Plumbing systems and industry best practices

·      Knowledge of hand and power tools used in the plumbing trade

·      Effective oral communication and interpersonal skills

·      Knowledge of safety regulations and compliance requirements in the Plumbing industry

·      Excellent problem-solving skills

·      Excellent leadership and team-building skills

·      Attention to detail and ability to perform multiple tasks simultaneously

·      Ability to work in a fast-paced environment

·      The ability to read and follow plumbing schematics

·      Proficient in computer operations and various software applications

Education & Experience Requirements

·      Valid Driver’s License

·      A HS Diploma or equivalent

·      5+ Years of management experience in the trades, field service or similar field

Benefits

·      Competitive Salary

·      Health, Dental and Vision Benefits

·      401(K) Matching

·      Employee Discount

·      Paid Time Off