Position: Customer Service Representative

Worksite: Austin, TX

Duration: 10+ months (Possible extension or conversion).

Onsite: 100%

Responsibilities:

On-site: Must be local to Austin. 100% onsite work, based on business needs and/or performance, which may change to remote in the future if qualified.

Must be available for any 8-hour shift from 7 am to 7 pm.

We are unable to accommodate schedule change requests during the first 90 days.

This role provides unbiased assistance to Medicaid Providers with questions regarding eligibility, medical claims status, and other program questions.

Assists with problem resolution, as needed.

Responds to phone inquiries in a prompt, courteous, and concise manner.

Documents all encounters in clear and concise online logs.

Transfers callers to other Call Center units as needed.

Meets individual performance standards.

Performs other duties as may be assigned by management.

Attains and maintains strict required attendance and performance metrics.

Must have at least 6 months of experience in a high-volume Contact Center environment.

Remained at their past positions for 1 year+ to show a positive work history.