For over 30 years, Fairfax Cryobank, a division of GIVF, has provided the highest quality donor sperm that has led to the creation of many happy healthy families. Fairfax Cryobank serves clients nationwide and around the globe.

We are seeking energetic and compassionate full-time, entry-level ,  Client Services Specialists to join our fantastic CS team.

Responsibilities:

• Must be able to handle many inbound and outbound calls to and from clients, listen to our clients’ needs and provide helpful solutions to their concerns.
• Build sustainable relationships and trust with client accounts through open and interactive communication.
• Must be able to de-escalate situations involving dissatisfied clients, offering patient assistance and support.
• Meet personal/customer service team sales targets and call handling quotas.
• Process semen, product, and internet orders
• Liaison between patients and physician clients
• Schedule client depositor and designated donor appointments
• Triage calls to management and accounts receivable
• Able to handle multiple office responsibilities simultaneously.
• Other duties as needed.

Requirements:

• Associate or Bachelor’s degree preferred or minimum of 2 years of related work experience.
• Proven experience working in a call center or customer-support role is a huge plus.
• Must have patience and compassion for clients trying to conceive.
• Attendance and punctuality are extremely important for this job position. Candidates must maintain regular, consistent, and punctual attendance in accordance with their assigned work schedule.
• Demonstrate strong phone and verbal communication skills along with active listening.
• Must be able to multi-task, prioritize, and be detail oriented.
• Must possess a high level of independent judgment and accuracy.
• Fluency in Spanish is a plus!
• Must have working knowledge of Microsoft 365, Microsoft Outlook, and Teams
• Must have a quiet home office work space
• Strongly prefer candidates from Virginia, Maryland and Washington DC area.

Additional information:

• $20.00 per hour
• Quarterly bonus program

Work Schedule Options:

Remote: Monday- Friday: 9am- 5:30pm ET

Remote : Monday - Thursday 10:30am-8pm ET and Saturday 11:30am-3:30pm ET

 On-Site: Monday-Friday 9:30am to 6pm

GIVF provides competitive compensation and generous benefits to our employees, including:

• Health, Dental and Vision insurance
• Flex Spending Account (FSA) and Health Savings Account (HSA) options
• Group term life insurance
• Short-term and long-term disability options
• 401K plan plus employer match
• Paid parental leave
• Tuition reimbursement program
• Paid vacation and sick time
• Paid company holidays
• Job training and development opportunities

For more information about Fairfax Cryobank, we encourage you to visit our website at

To apply, kindly email your cover letter, iinclude your work schedule preference and resume to and note CSR in the subject line. Please also indicate your work schedule option. EOE/M/F/D/V

**We review all applications and contact qualified candidates via email for further consideration.**