Gibson Stainless, a constantly growing B2B manufacturer of stainless steel conduit and fittings, is seeking a motivated Customer Service Representative to join its team. As a privately held, family-owned business, we have proudly delivered top-tier customer service and high-quality products for nearly three decades. Our team values collaboration, excellence, and a strong work ethic.

The Customer Service Representative will serve as the primary point of contact for our established customers and play a vital role in customer experience and maintaining our reputation for excellence. The ideal candidate will have leadership in account management, a passion for helping others and building relationships, and the ability to thrive in a fast-paced environment.

Key Responsibilities:

• Serve as the lead point of contact for client inquiries, requests, and escalations
• Handle inbound calls and emails from customers professionally and efficiently
• Receive and process customer purchase orders, ensuring accuracy and resolving any discrepancies
• Proactively communicate between clients and internal teams to ensure smooth and timely delivery of products
• Coordinate with other departments to address customer needs
• Build rapport and establish trust with prospective and current customers
• Prepare and deliver high-value job quotes based on project information
• Follow up on quotes, ensuring our quotes are competitive and aligned with market conditions
• Report and update department heads on high profile projects
• Stay up-to-date on product knowledge, company policies, and industry trends
• Generate reports on product sales to inform business decisions
• Assist with general sales and warehouse duties as needed to support the team

Qualifications:

• Proven experience in account management, customer service, or related field
• Bachelor’s degree preferred
• Excellent communication skills, both verbal and written
• Ability to multitask and prioritize in a fast-paced environment
• Dedication to attendance and promptness
• Proficient with Microsoft Outlook, Word, and Excel

Benefits:

• Wage, benefit, and bonus package up to $60,000.
• Strong quarterly bonuses (company and performance-based)
• Full benefits package (complete medical, vision, and dental insurance at no additional cost to the employee)
• 401(K) retirement savings plan, offering an employer match up to 7.5% of pay
• $50K Term Life Insurance while an active employee
• Supportive and collaborative work environment
• Interested candidates should submit a resume.