Job Description

What Is a Week in the Life of the Service Technician Like?

1. Learn the processes in place to maintain and manage the external customer service process and develop ideas to improve those processes.
2. Actively pursue enhancements by recommending policy and process changes to improve effectiveness or efficiency for service through issues that are seen in service on the existing product.
3. Build internal relationships that produce an open communication line between service, distribution, engineering, and other teams.
4. Be at the work center with personal protective equipment and tools ready to work at the start of your shift.
5. Work quickly, accurately, and respectfully at all times.
6. Ability and willingness to work overtime if needed.
7. Ability to diagnose, maintain, troubleshoot and repair 12 volt and 120 volt electrical systems and their components such as generators, air conditioner, power supplies, relays, compressors etc.
8. Ability to read prints, sketches, or plan for information pertaining to the type of material required, such as aluminum, wallboard etc. and dimensions of area to be completed.
9. Ability to layout, position, align and fit components together using rule, square, or other tools.
10. Ability to assemble cut and shaped materials and fasten them together with screws, rivets, staples, glue, caulk, sealant, tape, bolts, nuts, and other fastening means as needed.
11. Ability to install insulation, flooring material, trim pieces, plexiglass, glass track, wall coverings, fixtures, hardware, latches, and numerous other miscellaneous items related to completing various types of modules.
12. Ability to cover subfloor with vinyl or other flooring material using relevant fasteners.
13. Ability to install insulating material inside walls; attaches paneling, or other materials to ceiling and walls.
14. Ability to fit and install prefabricated window frames, doors, weather stripping, interior and exterior trim, and finish hardware such as locks, latches, handles, and other miscellaneous hardware.
15. Ability to clean, detail, vacuum, or otherwise attends to the finished look required of the area. Uses solvents, cleaners, adhesives, adhesive removers and other products in closed and open environments.
16. Ability to cut, form, grind and layout materials, then assemble using welding, gluing or other fastening techniques.
17. Ability to weld, bolt, clamp, screw, rivet, staple, glue, caulk, seal, tape and uses other fastening means as needed to secure parts in position.
18. Ability to Read and understand prints, instruction, manuals, verbal instructions, and related literature to accomplish required jobs.
19. Ability to use tools, welders, test equipment, fastening equipment, jacks, creepers, and other items to perform required tasks.
20. In the case of the air conditioning mechanic, ability to be able to perform all installation, service, and troubleshooting required for R-22 systems.
21. In the case of the electrical area: ability to connect power cables to equipment, such as electric motors, air conditioners, generators, and install electrical circuits.
22. Capable of performing small engine troubleshooting and repair using the proper tools that are required.
23. Observes and follows safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.
24. Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

Required Education and Experience:

• High School Diploma or Equivalent.
• 1 year prior automotive experience.
• Must be able to work as part of a team and independently.
• Must be able to pass a post-offer drug screen.