The Ember Lounge in Plymouth, MA, is a premier private cigar club founded on a commitment to excellence in service, premium cigars and spirits, dining, and our member experience. The Ember Lounge offers a refined atmosphere, personalized hospitality, and exceptional amenities, making it a distinguished destination for our members and their guests.

We are seeking an experienced and charismatic Maître d' to oversee and enhance our operations as a key ambassador of exceptional service and hospitality, responsible for ensuring an extraordinary dining experience for members and their guests.

This role oversees the dining room operations, manages the front-of-house team, and upholds the club’s high standards of professionalism, etiquette, and personalized service. The ideal candidate will ensure impeccable service, manage the front-of-house team, and exceed our members’ expectations.

Key Responsibilities:

Member and Guest Experience:

• Welcome members and guests warmly, ensuring a seamless and memorable experience.
• Address and resolve any member’s concerns promptly and professionally.
• Maintain detailed knowledge of members’ preferences, special requests, and seating arrangements.

Dining Room Operations:

• Oversee all front-of-house activities, including reservations, seating, and table assignments.
• Coordinate with Culinary Team to ensure smooth service flow and timely food delivery.
• Monitor dining areas to maintain cleanliness, organization, and ambiance.

Team Leadership:

• Recruit, train, and mentor front-of-house staff to deliver consistent, high-quality service.
• Develop and implement schedules to ensure appropriate coverage during service hours.
• Foster a collaborative and positive team environment.
• Assist in training new staff members on proper service standards and procedures.

Event Coordination:

• Work closely with the events team to manage private parties, banquets, and special club events.
• Ensure all events are executed with precision and in alignment with club standards.

Standards and Compliance:

• Conduct pre-service meetings with staff to discuss specials, menus, and important details.
• Enforce adherence to club policies, service standards, and health and safety regulations.
• Maintain accurate records, including reservations, incident reports, and feedback logs.

Qualifications:

• Proven experience as a Maître d', restaurant manager, or similar role in fine dining or private clubs.
• Exceptional interpersonal and communication skills.
• Strong organizational and problem-solving abilities.
• Proficiency with reservation management systems and basic Microsoft office software.
• Knowledge of food and beverage service standards, wine pairing, and menu offerings.

Personal Attributes:

• Professional demeanor and appearance.
• Passion for hospitality and member-focused service.
• Ability to remain calm under pressure and adapt to changing circumstances.
• High attention to detail and commitment to excellence.

Working Conditions:

• Flexible schedule, including evenings, weekends, and holidays as required.
• Ability to stand for extended periods and lift up to 25 pounds.

Compensation:

• Competitive salary based on experience.
• Benefits package, including health insurance, paid time off, and other perks.