Job Description:

At least 2 years of experience in Information Technology.

1+ years of hands-on application development experience using Nice inContact studio to design telephony solutions – Nice IVR, Chat & Email.

1+ Years of experience in Nice InContact ACD/IVR Implementation

Experience in Configuring CXOne such as campaigns, skills, users, teams, Agents, Dispositions, HOO and Point of Contact’s etc.

Experience in Supporting project in all aspects of ACD/IVR functionalities

Preferred Skills:

Experience in planning & designing call routing applications

Experience in REST & SOAP API validations

Experience in troubleshooting of Nice inContact issues

Experience in working in Agile projects

Coordinating with customers to understand and resolve their issues

Should have ability to collaborate with multiple teams within the organization.

Should have go getter attitude and curiosity to learn new skills.

Should have excellent communication and interpersonal skills.

Business knowledge in the Telecom domain/IVR Testing would be preferable.

Experience in Cyara Automation will be an advantage.