SSD Alarm has an available position for Monitoring Center Specialist – Alarm Monitor to join our team in Anaheim. Various shifts - to include weekends and holidays. This is a professional environment with a stable company!

• Respond to residential and commercial alarm signals, based on established company policies and procedures, when triggered and alerted on computer
• Answer high-volume of phone calls, strong computer skills
• Respond to residential and commercial alarm signals, based on company policies and procedures, when triggered and alerted on computer monitor
• Dispatch security or emergency personnel, if applicable, to premises after receiving alarm signal
• Interact with customers, customer emergency contacts, and emergency dispatchers while responding to residential and/or business alarm signals
• Establish and maintain rapport during dispatch calls with fire, medical, and law enforcement agencies throughout the United States
• Understand and use correct interdepartmental procedures and policies when interfacing with other departments
• Great phone etiquette, comfortable speaking with clients on the phone
• Perform basic troubleshooting

Requirements:

• Strong verbal and written skills required – able to handle a high call volume and excellent customer service
• Type a minimum of 40wpm
• Answer high-volume of phone calls
• Strong computer skills
• Good written and verbal communication skills