Technical Service Manager

job
  • NTG Staffing
Job Summary
Location
Houston ,TX 77246
Job Type
Contract
Visa
Any Valid Visa
Salary
PayRate
Qualification
BCA
Experience
2Years - 10Years
Posted
02 Jan 2025
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Job Description

New Tech Global is currently seeking a Technical Service Manager for a client in Houston, TX. This is a direct hire opportunity. Candidates that will be considered must have a strong background in HVAC, plumbing, and electrical systems.


Overview

  • Define, Maintain, report and accomplish department goals through managing the team, planning and evaluating department activities and project management oversight.
  • Guide strategic planning and projects to improve technical service processes and systems aiming to have processes and systems more effective, efficient and user friendly for our customers.
  • Manage and develop a team of Technical Service who provide remote technical assistance to customers.
  • Ensure that the team is working within the right process, keep the processes up to date, improve process efficiency.
  • Gathering the Voice of the Customer, monitoring for early signs of quality issues by returning and analyzing products.
  • Manage and prepare responses to both external and internal customer requests.
  • Maintain a great Technical Service level by enforcing and improving technical service standards as per customer needs.
  • Responsible to monitor and coordinate product warranty returns as necessary for analysis, keeping a close communication and follow up with other groups to assure product analysis is performed to determine corrective actions.
  • In collaboration with the other members of the Technical Services Department, provide support to customers and resolve customer concerns by providing application technical information, responding to questions, virtual demonstrations etc.
  • Prepare Technical Service presentations and product comparisons for business development.
  • Manage any Technical Service training efforts to assist with the installation, commissioning, and operation of products.

Qualifications

  • BS in Engineering or other Technical Discipline.
  • 10 Years of experience as Technical Service Manager with knowledge of HVAC, plumbing, and electrical systems.
  • Strategic Planning and project management experience.
  • Ability to understand, assess, and problem-solve by leveraging technical and analytical skills.

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