About FAC Services

FAC Services is a professional firm that provides business services to architecture, engineering, and construction service firms. Our focus on high quality, timely and trusted business services allows our partners to focus on advancing their strategic goals and priorities. We maintain the highest ethical standards and personalized services within a culture that encourages professional and personal growth.

Job Purpose

The Benefits Administrator is responsible for administering employee benefits, assisting employees with benefits enrollment and questions, verifying and processing benefits insurance billing, maintaining employee database and files. Provides assistance on all employee benefit programs, processes, policies, communications and required benefit notices. This position provides customer service to staff, external clients, and vendors.

Primary Responsibilities

Benefit and Payroll Support:

• Responsible for accurate and timely billing related to GTL, Supplemental Life, HSA, LTD, fully insured medical plans and other benefits as assigned.
• Responsible for accurately updating and managing benefit enrollments, terminations, portability, and payroll deductions related to GTL, Supplemental Life, HSA, LTD, fully insured medical plans, and other benefits as assigned.
• Administration of qualifying life changes.
• Update and verify payroll verification spreadsheets to ensure accurate reporting of information.
• Act as a liaison between employees and insurance providers to resolve benefit related issues and ensure timely and effective communication.
• Advise current and prospective employees on benefit eligibility, options, and applicable timelines.
• Develop, maintain, and manage procedures within the ES department needs.
• Provide carrier with required information and reports needed to complete the annual FSA non-discrimination testing.
• Provide support for the ERISA Wrap Plan and 5500 filing.
• Assist with annual benefits enrollment.
• Assist with Annual Compliance of ACA and health care reform.
• Assist with completing surveys.
• Ensure materials are prepared and provided timely for annual communications.
• Support wellness initiatives and communications as needed with requests from internal Marketing/HR.
• Work with team for updates to intranets, hubs, onboarding and orientation.
• Perform other duties as necessary to support the Employee Services team.

Benefit Help Inbox:

• Manage the Benefit Help Inbox by providing accurate and timely responses to employees and managers regarding their benefit questions.
• Follow and maintain process documentation as it relates to the administration of Benefit Help Inbox.
• Forward emails to appropriate people when necessary and follow-up to ensure timely responses.
• Act as a liaison between employees and insurance providers to resolve benefit related issues and ensure timely and effective communication.
• Ensure proper coverage of the inbox during periods of absence.

Serve as back up for:

• Orientations
• New Hire Administration

Qualifications

To perform this job successfully, an individual must be able to perform each primary duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary duties.

Education and Experience:

• A Bachelor’s degree in Business, Human Resources or related field required.
• A minimum of 3-5 years of related benefit experience.
• Knowledge and experience creating and delivering effective communications, to include print material and presentations (both material and delivery)
• Experience with fully-insured and self-insured insurance plans
• Knowledge of Health Care Reform

Knowledge, Skills and Abilities Required:

• Excellent communication and interpersonal skills; Ability to effectively communicate with all levels of the organization.
• Knowledge of human resources principles and government reporting requirements including related federal and state regulations, filing and compliance requirements.
• Knowledge of Microsoft Office (Word, Excel, PowerPoint, and Outlook) and familiarity with payroll and HRIS software .
• Ability to work under limited direction.
• Exceptional attention to detail to ensure accuracy and completeness of documentation.
• Ability to handle sensitive and confidential information with discretion and maintain a high level of professionalism.
• Excellent problem-solving capabilities and organizational skills, with the ability to manage multiple competing priorities and deadlines.

Working Conditions and Physical Effort:

• Work is normally performed in a typical hybrid office environment
• No or very limited physical effort is required
• No or very limited exposure to physical risk