PURPOSE OF POSITION :

The Employee and Labor Relations Manager is a centralized resource within FlightSafety International providing enterprise-wide policy compliance and employee relations support across all business units, as well as labor and Collective Bargaining Agreement (CBA) support where applicable. The ER/LR Manager ensures policy and contract compliance, conducts operational performance investigations, and provides guidance and clarification to the business regarding employee/labor disputes. This role requires strong partnerships with HR Business Partners, HR Centers of Excellence, Legal, and operations business leaders to formulate, recommend, and execute solutions impacting a wide range of employee issues in a fair, compliant, and empathetic manner.

TASKS AND RESPONSIBILITIES: The following duties are essential to the successful and satisfactory performance of this job. Other duties may be assigned.

• Consults and advises HR partners and business unit managers/leaders throughout the enterprise on compliance, investigation, and administration to company policies, internal practices, and CBAs (where applicable) across diverse workforce populations
• Partner with HR partners and business unit managers/leaders to ensure appropriate compliance programs and requirements are instituted and administered
• Identifies, implements, provides project oversight and maintains process enhancements to improve and increase efficiencies and enhanced productivity as it relates to compliance and employee and labor relations matters
• Frames employee relations through problem solving by researching, gathering data, and using a fact-based and objective approach; teaches others and applies a consistent approach to corrective action and performance management documentation in coordination with HR and business unit managers
• Leads and supervises Employee Relations generalist(s) providing guidance in day-to-day responsibilities
• Performs detailed operational and performance investigations and responds to complaints or alleged violations of company policies, rules, and standards of conduct in a thorough and timely manner; leverages investigation outcomes to be used as part of policy and/or contract compliance and disciplinary processes
• Responsible for ensuring the logging and tracking of employee matters, including the discipline in accordance with company corrective action, performance management, and/or CBA procedures
• Provide actional metrics/reporting design to drive overall compliance, process improvement initiatives and business value through information and consulting
• Leads, counsels and manages the enterprise ADA accommodation process in close partnership with the Leave of Absence process, ensuring appropriate compliance
• Supports enterprise Leave of Absence process and administration
• Manages the enterprise’s affirmative action program, including proactive review and ad-hoc audit thereto
• Coordinate required compliance postings throughout the enterprise
• Participates in, and reviews and responds to, the grievance procedure, as applicable
• In consultation with Director, HR liaisons, and Employment/Labor Counsel, drafts corporate policy and CBA/MOU language and proposals with an eye for consistency of practice and application across populations
• Participates in CBA negotiations where applicable, including coordination with Labor Counsel, local/senior leadership, HR (including HR COEs such as Compensation, Benefits and Payroll), and business unit Finance to prepare negotiation strategies/proposals to determine feasibility, cost, effects on operations and relationships to prevailing trends in the industry and the geographic area
• Supports and streamlines the enterprise outboarding and exit process for both voluntary and involuntary departures
• Administers, reviews and provides approval for enterprise Telework requests, including alternative, hybrid, or remote work arrangements
• Actively participates in the development and implementation of an organization-wide positive employee relations strategy; and further supports response to organizing activity and election campaigns in compliance with NLRA and NLRB, if applicable
• Strong understanding and demonstrated application of employment and labor laws and regulations at the federal, state, and local levels including NLRA, FLSA, Title VII, EEOC, ADA and FMLA
• Maintains current knowledge and application of employee and labor relations trends, legal decisions and statutory changes
• Provides departmental support while training and mentoring other Employee Relations Generalists
• Travels as required
• May perform other duties as assigned

MINIMUM EDUCATION and EXPERIENCE:

Education and Certification(s) :

• Bachelor’s degree in Human Resource Management, Business, or related field of study, required.
• Advanced degree, a plus.
• Related certification(s) such as PHR, SPHR, HRCI, etc., a plus.

Work Experience :

• 7+ years’ of experience in HR with demonstrated experience in HR compliance, employee and/or labor relations
• Experience in employment compliance-driven investigations as well as policy development and implementation
• Experience in negotiating and administering collective bargaining agreements, a plus
• Experience with SAP SuccessFactors, PeopleSoft, Workday, or related HRIS systems
• Experience in project management, a plus

KNOWLEDGE, SKILLS, ABILITIES:

• Excellent verbal and written communication skills
• Excellent customer service and interpersonal skills
• Excellent organization and time management skills
• Proven ability to collaborate in a matrixed operating environment across a broad spectrum of key stakeholders and various levels of management in a professional manner
• Ability to adapt to changes rapidly and perform in a fast-paced work environment
• Results-oriented with high drive to independently achieve objectives and standards
• Solutions-oriented problem solver with a focus on continuous improvement
• Ability to consult and influence on complicated and conditional employee matters
• Excellent recordkeeping and tracking of employee matters, with high attention to timeliness and detail accuracy
• Excellent ability to understand, interpret and apply federal, state, and local employment and labor laws
• Demonstrated experience leading a wide variety of complex investigations using established negotiation techniques
• Excellent demonstration of dispute resolution
• Ability to remain tactful, calm, and persuasive in controversial and/or confrontational situations
• High regard and demonstration for ethics and confidentiality; compliance with all company policies and procedures
• Maintains regular and punctual attendance
• Proficient with Microsoft Office suite or related software, in particular Excel, Word, PowerPoint and Outlook

PHYSICAL DEMANDS AND WORK ENVIRONMENT: The physical demands and work environment described here are representative of those that must be met and/or encountered by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.