Inside/Outside Sales

Summary

The Inside/Outside Sales Representative is responsible for driving sales growth by developing and maintaining relationships with new and existing customers within the metal fabrication industry. This role involves a combination of inside sales (phone, email, virtual meetings) and outside sales (in-person and site visits). Additionally, the Salesperson will play a crucial role in costing and estimating for customer projects, ensuring accurate, competitive pricing and profitability for the company. The ideal candidate will have a strong understanding of metal fabrication processes, excellent communication skills, and a proven track record in sales.

Essential Functions

• Communication. Must have excellent, effective verbal and written communication skills, share information with others prior to decisions and after decisions in a timely manner. Listen effectively and accept constructive criticism
• Honesty. Must have a high level of honesty and integrity, consistently demonstrating ethical behavior and decision-making. Must be able to foster positive, open, and honest conversations with management and employees.
• Adaptability to new ideas and changing work environments and the ability to manage multiple projects simultaneously.
• Mechanical Knowledge. Must have sound, mechanical knowledge and take a common sense/practical approach along with the ability to make thoughtful and timely decisions. Gain clarity of issues or objectives by getting input in the decision-making process and show consideration for the impact of the decisions.
• Positive Attitude. Promote a positive attitude, understand and promote company mission and core values. Must be able to work independently and accept accountability.
• Service. Must show commitment to providing exceptional customer service and ensuring customer satisfaction.

Responsibilities

• Engage with prospective and existing customers via phone, email, and virtual meetings to understand their needs and present relevant solutions.
• Understand client requirements and provide tailored solutions to meet their needs.
• Review customer specifications, blueprints, and technical requirements to develop detailed cost estimates for metal fabrication projects.
• Identify and pursue new business opportunities in the metal fabrication market.
• Collaborate with engineering and production teams to develop and propose custom fabrication solutions.
• Inform respective superiors about customer related affairs.
• Prepare and deliver accurate and competitive quotes and sales proposals tailored to the customer’s requirements. Follow up to secure orders.
• Manage the Purchase Order inbox, process purchase orders and create sales orders in our ERP system.
• Coordinate with production and operations teams to ensure customer orders are processed efficiently and meet specified delivery timelines.
• Conduct in-person visits to customer sites to build strong relationships, assess needs, and provide solutions tailored to their fabrication requirements.
• Process orders and ensure all necessary documentation is completed accurately and on time.
• Manage the entire sales process from initial inquiry to order fulfillment. Ensure timely and accurate processing of customer orders.

Qualifications/Requirements

• Bachelor’s degree in Business, Marketing, Engineering, or a related field is preferred.
• 3-5 years of experience in sales, with a strong preference for experience in the manufacturing industry.
• Must possess strong mechanical knowledge. Engineering background preferred.
• Solid understanding of metal fabrication processes, materials, and applications. Ability to discuss technical details and solutions with customers.
• Excellent verbal and written communication skills, with the ability to convey complex information clearly and persuasively.
• Experience with ERP systems
• Strong organizational skills with the ability to manage multiple accounts and tasks effectively.
• Proven ability to meet or exceed sales targets. Strong negotiation, closing, and relationship-building skills.