About the Company

At SCS, our mission is simple: develop enduring relationships with our clients by providing high quality, unbiased guidance. We serve our clients with personal service from our experienced, collaborative teams. The needs of our clients always come first, and we are not satisfied unless their visions are met.

• Modern office setting
• Growth opportunities
• Lively atmosphere
• Safe work environment
• Mentorship

About the Role

The Senior Client Services & Team Lead supports a team of financial advisors in multiple facets of client engagement while also leading the development of operational processes to enhance efficiency. This role is the primary point of contact for clients on a day-to-day basis, ensuring exceptional service and operational excellence.

Responsibilities

Team Lead Functions

• Lead the development, implementation, and refinement of client-related processes and procedures to improve operational efficiency.
• Supervise and guide client service staff, ensuring that all team members are meeting expectations for client service and workflow management.
• Monitor and support the day-to-day operations of the client services team, providing coaching and direction to optimize performance.
• Design, implement, and track team training to ensure the continuous improvement of skills and processes.
• Ensure adherence to compliance requirements across the team and assist in maintaining regulatory obligations.
• Run and analyze best practice reports to identify opportunities for practice management and performance improvement within the team.
• Collaborate with senior advisors to align team efforts with firm objectives and client needs.
• Provide leadership in resolving complex client issues, escalating when necessary, and managing customer service case files.
• Perform other duties as assigned.

Senior Client Service Support for Senior Advisors

• Provide expert-level support to assigned senior advisory team, including client data gathering, paperwork preparation, and administrative tasks.
• Maintain and update CRM records, ensuring accurate and detailed notes on tasks, client interactions, and activities.
• Schedule and prepare for client meetings, organizing agendas and required materials.
• Draft and process correspondence to and from clients, ensuring professional and clear communication.
• Oversee and manage workflows for paperwork and documentation, ensuring accuracy and timely completion.
• Execute client onboarding processes, ensuring smooth transitions and exceptional client experiences.
• Communicate with clients and internal staff to resolve account-related issues.
• Manage and maintain secure online access points for clients, ensuring efficient functionality.
• Coordinate with clients to gather missing information and ensure timely completion of required documentation.
• Support the firm’s compliance requirements and assist with maintaining adherence to relevant regulations.

Required Skills/Experience

• Current FINRA License Series 7 & 63
• At least seven years of administrative experience in financial services.
• Able to work M-F in office 8:00-4:30pm

Preferred Skills

• Excellent verbal and written communication skills.
• Excellent public speaking and presentation skills.
• Excellent interpersonal and customer service skills.
• Extensive knowledge of financial markets and investment strategies.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Forward-looking thinker who actively seeks opportunities and proposes solutions.
• Proficient in Microsoft Office Suite (Outlook, Word, Excel, and Power Point).

Pay range and compensation package

Salary Exempt: $85,000-$95,000 per year.

Equal Opportunity Statement

SCS embraces diversity and equal opportunity as essential to the core of who we are. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.