The Operations Manager is a critical leadership role responsible for overseeing and optimizing the efficiency and effectiveness of Donahue Fitzgerald's office services department. This position requires a strong leader with excellent organizational and interpersonal skills to manage a team, coordinate various operational functions, and ensure seamless office operations across all locations

DUTIES AND RESPONSIBILITIES

• Manage and develop the firm’s office services team which includes but is not limited to hiring, training, assignment of work, performance evaluations, discipline, termination, and salary administration
• Oversee daily operations, including facilities management, hospitality services, records management, court runs, and conflict checks.
• Implement and maintain efficient processes and procedures to optimize workflows, identify opportunities for improvements, and implement innovative solutions.
• Manage vendor relationships and negotiate contracts to ensure cost-effective outcomes.
• Assist the team in completing large or complex jobs, such as copy jobs, large and/or complex records, and conflict requests.
• Ensure processes are followed with document productions, records, and conflict procedures.
• Coordinate and oversee office maintenance and repairs requiring external vendors.
• Liaison between the firm and the landlord regarding facilities projects, maintenance requests, or issues requiring building engineer support.
• Works in partnership with the Executive Director on renovations and relocations.
• Partner with HR to ensure compliance with safety and security, including attending training programs
• Ensure timely and accurate processing of records transfers.
• Conduct and review data entries using records management software to ensure accuracy.
• Manage offsite records storage account, weekly services, and tracking of files between Donahue offices and storage.
• Manage oversight and maintenance of new records being created, records locations within the records system, and records storage rooms in all locations.
• Maintaining retention schedules and identifying records for destruction.
• Manage department operating budget, approve requests for office supplies; review and approve vendor invoices.
• Work with the firm’s social committee and coordinate office-wide events and initiatives.
• Perform other functions as assigned

KNOWLEDGE, SKILLS AND ABILITIES

• Five years of supervisory or management experience, preferably in office services, records management, and conflicts within a law firm or legal environment.
• Demonstrated experience as a manager of a team with a track record of improved performance
• Highly proficient in Microsoft Word, Excel, and Outlook.
• General knowledge of records terminology and understanding of conflicts and related ethical rules.
• Knowledge of Document Management Systems such as IManage or NetDocs and Records Management Systems.
• A high degree of initiative is required to make administrative and procedural decisions and judgments on firm policies and procedures and make recommendations.
• Professional, dependable, flexible, and positive, can-do attitude.
• Excellent attention to detail with strong customer service skills and the ability to work independently, delegate, and prioritize.
• Must interact effectively and communicate with a diverse group of attorneys, firm management, clients, staff, and vendors.
• Strong project management skills
• Excellent problem-solving skills
• Ability to communicate well in both written and verbal communication forms.
• Ability to multi-task and meet required deadlines in a demanding environment.
• Proactive attitude and volunteers willingly to take on additional responsibilities and assist with other team members' projects.
• Must be available to work during regular business hours and beyond.
• Must be able to travel between Oakland and Walnut Creek office, as needed.

This is an exciting opportunity to join a well-established firm that offers interesting work, a collaborative working environment, and competitive benefits. Interested candidates should submit their resume to , and please reference Operations Manager in the subject line of your e-mail.

DF LLP is an Equal Opportunity Employer.

This position's estimated annual base salary range is $110,000 - $125,000. Salary determinations are based on numerous factors, including, but not limited to, the years of relevant experience and job knowledge required for this role.

Donahue Fitzgerald, LLP will consider qualified applicants with criminal histories in a manner consistent with the requirements of San Francisco Police Code, Article 49, and Administrative Code, Article 12.