Job Overview

HKA Enterprises is seeking a dynamic and customer-focused Customer Service Representative to join our team in Bonita Springs, FL. The ideal candidate will excel at providing exceptional service to clients, resolving inquiries, and ensuring customer satisfaction in a fast-paced environment.

Key Responsibilities

• Serve as the primary point of contact for customer inquiries, providing prompt and professional assistance.
• Address customer concerns, troubleshoot issues, and ensure resolution to maintain high levels of satisfaction.
• Document customer interactions and follow up on outstanding requests or issues.
• Collaborate with internal teams to ensure seamless service delivery and address customer needs effectively.
• Identify opportunities for process improvement to enhance the customer experience.

Qualifications

• Proven experience in a customer service or client-facing role.
• Strong communication skills with the ability to handle inquiries professionally and empathetically.
• Proficiency in customer relationship management (CRM) tools and software.
• Problem-solving skills and a proactive approach to addressing customer needs.
• High school diploma or equivalent; additional training or certification is a plus.