Previous experience in a call center or similar environment is a plus .

Key Responsibilities:

Proactively reach out to potential clients to gather critical case information and provide an exceptional first impression.

Accurately document case facts and details using a custom database system to ensure smooth case management and communication across teams.

Collaborate with colleagues to evaluate and assign cases for internal or external referrals, ensuring each case is handled efficiently.

Provide reception desk coverage during lunch breaks, and participate in a rotating schedule for Saturday coverage (Noon to 2 PM), including managing a multi-line phone system and routing calls to the appropriate department.

Qualifications:

Proven ability to multitask and thrive in a team-oriented environment.

Intermediate to advanced computer proficiency, with solid typing skills and the ability to quickly adapt to new systems.

Strong communication and customer service abilities, with a keen eye for detail and organization.