Rough Creek Lodge and Resort is a five-star Hotel and Resort (see

Position Title: HOA Concierge

Location: Rough Creek Lodge, Ranch and Resort

Reports to: HOA Manager

Location : On-Site

Position Summary: The HOA Concierge serves as the first point of contact for homeowners and guests, providing a high level of personalized service and assisting with property-related requests. This role requires a proactive, detail-oriented individual with a passion for delivering exceptional service and maintaining positive relationships with homeowners and team members.

Key Responsibilities:

• Greet homeowners, guests, and visitors in a professional, friendly, and welcoming manner.
• Address homeowners' inquiries and requests promptly, ensuring they are resolved to their satisfaction.
• Conduct and report home interior and exterior quality checks on a routine basis.
• Assist homeowners with booking amenities, arranging services, and coordinating maintenance or repairs.
• Provide local area information and recommendations for dining, activities, and services.
• Manage special requests for homeowners, such as event coordination or reservations, and ensure that these are completed to a high standard.
• Maintain accurate records of homeowner interactions, preferences, and service requests.
• Assist in creating and managing HOA events, meetings, and communications including newsletters.
• Collaborate with the HOA team, contractors, and vendors to ensure smooth operations.
• Provide administrative support as needed, including maintaining filing systems, preparing reports, and assisting with communication between homeowners and management.
• Other tasks and responsibilities assigned as needed.

Qualifications:

• High school diploma or equivalent required; additional education in hospitality, property management, or customer service is a plus.
• Previous experience in property management, concierge, hospitality, or customer service roles preferred.
• Excellent communication and interpersonal skills.
• Strong organizational and time-management abilities.
• Ability to handle multiple tasks and prioritize effectively.
• A proactive and approachable attitude, with a focus on delivering first-class service.
• Knowledge of local area attractions, services, and vendors is beneficial.

Work Schedule:  Subject to change. Monday to Friday, 9 AM to 5 PM during orientation then transition to Friday to Monday, 9 AM to 5 PM, with potential for more hours depending on HOA needs and events.

Pay:  DOE up to $24/hr.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.