Location: Oakville, ON (Hybrid)

Job Description:

? Provide expert remote technical support/ ticketing service to Field Service Representatives, Account Managers, and customers to enable deployments, configurations, and troubleshoot data

logging to ensure data connectivity & quality.

? Support the lifecycle of digital services including account/user management, reporting,

alarms, connectivity troubleshooting, and other maintenance activities .

? Respond to service requests within specified SLAs.

? Follow Standard Operating Procedures (SOPs) to ensure team effectiveness and consistency.

? Work in a multidisciplinary team that includes Field Services, PLC automation,

process engineering, electrical engineering, controls engineering and project

management to deliver InSight projects.

Requirement:

? Bilingual in English and French

? Hold a Bachelor’s Degree in Engineering, Chemistry , Computer Science, Information

Technology or Data Science (or equivalent field) from an accredited university or

college.

? Exhibit the ability to prioritize, shuffle, & organize work to meet conflicting deadlines and

work in a fast-paced environment.

? Show self-motivation, a willingness to learn , and the ability to work independently with

minimal guidance.

? Is able to work collaboratively and energetically with remote individuals and teams to

support existing and new customers.

? Good troubleshooting skills on device hardware and software.

? Possess basic knowledge of networking protocols (e.g. types of IP addresses).

Desired Qualifications:

? 1 - 2 years of IT networking knowledge and experience.

? 1 - 2 years of technical support experience.

? Experience with AWS , Jira, Microsoft SQL Server, and/or Oracle database.

? Experience in working in a customer support team.

? Basic knowledge of data analytics.