JOB DESCRIPTION

Insight Global is looking for an IT Field Services Engineer to join a leading manufacturing company based out of Nashville, TN. The role is based in Maniwaki, QC and will require occasional travel to other mill locations in Canada / USA. The purpose of the role is to provide recommendations and support for the use of IT services and systems for assigned departments and/or facilities in support of corporate and local business objectives. You will provide on-site technical assistance and resolution of IT related problems in a 24-hour manufacturing environment. Ensure contribution to implementation of corporate IT standards and systems. Work closely with other IT professionals, including system administrators, network engineers, and help desk support, to address complex issues and enhance overall IT infrastructure. Other key responsibilities include: Provide hands-on and remote end user support for an assigned territory via phone, email, and in-person for all assigned escalated technical issues Install and maintain hardware and software for desktops, laptops, servers, printers, and conference room equipment on the business network Diagnose and troubleshoot hardware and software for desktops, laptops, servers, smartphones, printers, and conference room equipment on the business network Work with the IT Manufacturing group, plant engineers, and electricians on the maintenance and troubleshooting of manufacturing network hardware and software including manufacturing PCs, PLCs, environmental servers, printers, wireless networks, and HMIs Determine required software and hardware needs for each end user Install, maintain, and repair network infrastructure all cabling, routers & switches Maintain each site’s server room including fire suppression air conditioning systems Install, maintain, and troubleshoot all barcode and labelling equipment (printers, handhelds, wireless network) for each facility Level 1 support for assigned enterprise hardware and software issues (ex. Log scaling, EAM systems, etc.)

REQUIRED SKILLS AND EXPERIENCE

3-5 years of experience with general IT (desktop, users, servers, applications) Bachelor’s degree in Computer Science OR equivalent experience/certifications Working knowledge of AV equipment Working knowledge of effective end-user troubleshooting techniques Working knowledge of current network, connectivity, wiring, switches, routers, etc. Familiarity with Microsoft AD, SCCM, Azure, Intune, Microsoft Office 365 products including PowerApps Effective communication both written and verbal and in French A motivated self-started who has excellent organizational, multitasking, and analytical skills (ability to prioritize tasks according to severity of problem according to the impact to business operations)