Banking UX Optimization Expert

6-month contract with possibility of extension

37.5 hours per week

As a Banking UX Optimization Expert, your mission will be to analyze, design and implement strategies to improve the customer experience within bank branches. You will work closely with operational teams and stakeholders to identify friction points and propose innovative solutions.

The opportunity

Your responsibilities

Competitive Monitoring:

·Track developments in the banking sector and innovations related to customer experience.

·Attend conferences and workshops to stay current with industry best practices.

Strategy Development:

• Develop action plans to optimize the customer experience, taking into account market trends and best practices.
• Collaborate with marketing teams to align customer experience initiatives with promotional campaigns

Competitive intelligence:

·Keep track of trends in the banking sector and advancements in customer experience.

·Engage in conferences and workshops to stay informed about the latest best practices.

Your qualifications

- 15 years or more of related experience

- Post-secondary diploma in business management

- Analytical skills: Ability to interpret data and draw relevant conclusions.

- Communication Skills: Excellent written and oral communication skills to interact with a variety of stakeholders.

- Knowledge of the Banking Sector: Understanding of banking products and services as well as customer expectations.

- Sense of Innovation: Open-mindedness and ability to propose creative solutions.

- Proficiency in MS Office applications.

- Bilingual proficiency is a very strong asset (French/English)