Position: Driver
Report to: Transportation Manager
Job Summary: The Driver is responsible for the safe and efficient transportation of residents who are unable to transport themselves. This role includes ensuring that vehicles are thoroughly cleaned, properly maintained, and in optimal condition prior to each trip. The Driver will maintain clear and effective communication with their supervisor, LH staff, and residents to ensure timely arrivals at the correct destinations, while providing a safe, comfortable, and positive experience for all passengers.
Key Responsibilities:
Duties include, but are not limited to:

• Comply with LBHS policies and procedures and adhere to all applicable federal and state traffic laws.
• Transport residents to group and individual counseling sessions, case management appointments, medical visits, grocery stores, and the Peer Center, while ensuring timely arrivals.
• Provide transportation to other clients as needed, prioritizing those who are unable to arrange their own transportation.
• Ensure that the vehicle is thoroughly cleaned before transporting residents, performing routine cleaning every two weeks.
• Maintain a monthly maintenance log, promptly report any maintenance issues, and ensure the vehicle is safe and operational.
• Respond to vehicular emergencies (e.g., flat tires, accidents) with professionalism, contacting a supervisor immediately.
• Adhere to all safety protocols, promptly addressing any safety concerns with the supervisor.
• Maintain courteous and respectful communication with staff and residents, ensuring privacy and confidentiality.
• Complete all required training in a timely manner.
• Uphold LBHS's standards of professionalism and ethical behavior in accordance with the LBHS Code of Conduct.
• Collaborate with other departments and assist with transportation as requested.
• Be flexible and available for overtime, including weekends and holidays as needed.
• Meets and maintains the performance standards of LBHS.

• Empathy and Compassion: Understanding and responding with care to the emotional and psychological needs of passengers, showing patience and sensitivity.
• Active Listening: Paying close attention to the concerns or requests of passengers, demonstrating that their feelings and needs are being heard.
• Communication Skills: Clearly and calmly communicating with passengers, staff, and supervisors, including explaining routes, ensuring comfort, and addressing concerns.
• Crisis Management: Being able to handle stressful or potentially volatile situations calmly and professionally and knowing how to de-escalate conflicts or respond to emergencies.
• Patience and Flexibility: Having the ability to remain calm and adaptable in unpredictable situations, as passengers may require varying levels of support or may have fluctuating emotional states.
• Confidentiality and Discretion: Respecting the privacy of passengers by maintaining confidentiality regarding their status or any personal information shared during transport.

• High school diploma or equivalent required
• Valid Ohio Driver's License, clean driving record, valid insurance
• Must pass BCI check, all Corporate Compliance checks, and employment drug screen.
• CDL required with class B passenger endorsement
• Must be 25 years of age or older

• Experience in Transporting Vulnerable Populations: Prior experience driving individuals who may have physical, mental health, or substance use challenges, with a focus on providing a supportive, empathetic, and safe environment during transport.