Overview
SilverEdge is a premier provider of innovative cyber, software, and intelligence solutions, addressing mission-critical challenges for the Department of Defense (DoD), Intelligence Community (IC), and beyond. We are dedicated to delivering impactful results to meet mission goals through cutting-edge technology and expertise. We are seeking a Voice Engineer - Expert to join our dynamic team. This individual will play a pivotal role in developing innovative and effective solutions for our DoD customers within the IC sector.
Role Overview
The Voice Engineer - Expert will be responsible for supporting and maintaining telephony systems, troubleshooting critical issues, and optimizing routing with Public Switched Telephone Network (PSTN) providers. This role requires in-depth experience with Lucent Class 5 Electronic Switching Systems (5ESS) and associated protocols to ensure seamless communication within the organization.
Primary Duties

• Support and maintain existing Lucent Class 5 Electronic Switching System (5ESS) Computerized Telephony System (CTS) installations.
• Modify, add, and remove PRI TDM trunking on 5ESS systems.
• Modify on-net and off-net call routing within the 5ESS environment.
• Troubleshoot Signal System 7 (SS7) connectivity to the Public Switched Telephone Network (PSTN).
• Perform de-grow procedures to remove Remote Service Modules (RSM).
• Troubleshoot TDM PRI and SS7 connectivity issues.
• Collaborate with PSTN service providers to troubleshoot routing issues.

Required Qualifications

• A minimum of 11 years of relevant experience.
• Expertise in Lucent Class 5 Electronic Switching System (5ESS) and associated technologies.
• Proficiency in troubleshooting TDM PRI, SS7, and routing with PSTN service provider

Desired Qualifications

• Experience with Linux.
• Knowledge of SIP signaling and call flows, Secure Real-Time Transport Protocol (SRTP), and TCP/IP.
• Familiarity with additional protocols such as H.323, DNS, DHCP, and RTP.

Certifications

• MCSE, A+, Network+.
• Cisco certifications (CCNA, CCNP, CCIE, CCVP, CCDP).
• Juniper certifications.
• ITIL or other relevant certifications.

About SilverEdge
SilverEdge Government Solutions was founded on the belief that nurturing talent and collaborating closely with our customers enables us to think big and deliver the best for our country. Our mission is to bring top technology talent together to solve the world's most challenging problems while protecting the United States and our allies. SilverEdge Government Solutions, LLC is an Equal Opportunity Employer and applicants receive lawful consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.