Accelerate your career growth by joining a growing, award-winning team.
Twin State Technical Services is a group of enthusiastic, fast-paced tech experts. We've been serving our clients in a variety of industries for more than 25 years. We provide our employees an atmosphere to thrive by offering stability, paid professional development, excellent insurance benefits, PTO, and a close-knit, positive culture.
We value collaboration, creativity and a focus on the best solutions for our customers. If you enjoy working with other experienced, highly skilled, and amazing IT professionals like yourself, TSTS might be for you!
This role delivers in our offices here in the Quad Cities.We recently earned the titles of "Best Cybersecurity Company of the Region" and "Best IT Support Company of the Region" for the third consecutive year by voters of the Quad Cities Business Journal subscribers. Our team of skilled engineers consistently delivers exceptional support, protecting businesses from ever-evolving cyber threats and empowering businesses in the Quad Cities region to focus on their growth and productivity. We value collaboration, creativity and a focus on the best solutions for our customers.
As a Network Engineer II, you maintain, understand, troubleshoot, and resolve issues with networked systems, servers, workstations and user accounts. Your expert attention provides advanced technical support to ensure the stability and efficiency of IT infrastructure. You will handle network configuration, performance monitoring, issue resolution, and documentation maintenance. The ideal candidate will have strong problem-solving abilities, excellent communication skills, and a deep understanding of network protocols and tools.

• Provides advanced technical support for users by researching, troubleshooting problems and maintaining hardware
• Investigate and solve Tier I network issues related to infrastructure and backups
• Provide mentorship for Tier I Network Engineers and/or Interns
• Evaluate automation toolsets, software and products
• Collaborate with Network Engineers III to find ways to automate manual tasks
• Ability to answer client questions by identifying basic problems through research and executing the appropriate actions for resolution
• Participates in customer meetings and can effectively communicate progress updates
• Improves client support by writing, maintaining, and organizing documentation while managing accounts and permissions
• Performs other related duties as assigned

Requirements

• Demonstrated ability to provide outstanding customer service
• Possess excellent phone etiquette
• Highly proficient verbal and written communication skills at all levels of organizations
• Highly proficient organizational skills and attention to detail
• High network and server proficiency
• Ability to engage strong problem solving, analytical and team-work skills
• Bachelor's degree in Computer Science or related field and 5+ years of network experience OR any combination of 7 years of education and network experience (required)
• Experience supporting/troubleshooting Windows PCs/Servers, MacOS, Active Directory, Microsoft 365, Printers, Firewalls, Switches, etc. required
• CompTIA A+ Certification, Network+ Certification, Microsoft Certifications, or any other IT Certifications are preferred