Terms of Employment

• Contract, 12 Months
• This position is 100% onsite in Owings Mills, Maryland.
• The shift for this position is 8:00 AM to 8:30 AM – 4:30 PM to 5:00 PM (ET).

Overview & Responsibilities

Our client, a well-established health insurance provider, is seeking two detail-oriented Billing Technicians to join their Billing & Collections team. This back-office role is ideal for candidates with experience in medical billing, accounts receivable, and account reconciliation who are looking for a dynamic and collaborative environment. The position includes four-to-six weeks of comprehensive training with a Senior Billing Technician to ensure a smooth transition into the role.

Key responsibilities include:

• Reconciling groups of member accounts, identifying and resolving discrepancies efficiently.
• Processing refunds and adjustments to member accounts accurately.
• Performing scheduled collections several times per month, ensuring compliance with established guidelines.
• Supporting accounts receivable processes, including reviewing and managing outstanding balances.
• Working with healthcare and health insurance terminology to review billing statements and account records.
• Utilizing strong Excel skills to manage, analyze, and reconcile data related to member billing and payments.
• Assisting with occasional inbound calls from internal stakeholders to address account-related inquiries.
• Maintaining accurate records of all activities in the system and contributing to process improvements where applicable.

Required Skills & Experience

• At least 1+ year of recent experience in medical billing and collections.
• Proven experience with account reconciliation and accounts receivable processes.
• Strong working knowledge of Microsoft Excel, including functions, formulas, and data management.
• Familiarity with healthcare or health insurance terminology and procedures.
• Attention to detail, organizational skills, and the ability to manage multiple priorities in a fast-paced environment.

Preferred Skills & Experience

• Prior experience in a back-office role supporting billing or collections functions.
• Exposure to inbound call center environments, even if not the primary focus of previous roles.
• Demonstrated ability to adapt to new systems and processes quickly.