Vice President of Sales Operations Overview

The Vice President of Sales Operations partners directly with the Chief Sales Officer to drive operational excellence across the sales organization. This executive position is responsible for transforming sales strategy into operational execution through process optimization, technology enablement, and data-driven insights for the locums staffing business.

Essential Duties & Responsibilities:

Strategic Partnership with Sales Leadership

• Partner with the Chief Sales Officer to translate sales strategies into operational plans
• Develop and track key performance metrics aligned with sales objectives
• Identify operational bottlenecks and implement solutions to accelerate sales velocity
• Support strategic planning with data-driven insights and market analysis
• Lead quarterly business reviews and operational planning sessions

Sales Process Optimization

• Design and implement scalable sales processes aligned with CSO's vision
• Create standardized workflows for different market segments and client types
• Optimize lead-to-placement conversion processes
• Develop and manage sales forecasting and pipeline management systems
• Streamline contract management and pricing approval workflows

Analytics and Business Intelligence

• Build a comprehensive sales analytics framework supporting CSO's reporting needs
• Develop predictive analytics models for sales forecasting
• Create executive dashboards for sales and executive leadership teams
• Conduct regular performance analysis with actionable recommendations
• Monitor market trends and competitive intelligence

Sales Enablement and Technology

• Manage CRM and sales technology infrastructure
• Implement sales enablement tools to improve productivity
• Ensure data integrity and system integration
• Drive adoption of new technologies across sales teams
• Maintain sales operations tech stack and evaluate new solutions

Performance Management Support

• Design and manage sales compensation plans
• Create territory and quota planning models
• Support sales training and onboarding programs
• Develop sales playbooks and best practices
• Manage sales incentive programs and recognition initiatives

Cross-Functional Coordination

• Align sales operations initiatives with other departments
• Partner with Marketing on lead management and attribution
• Collaborate with Finance on forecasting and commission payments
• Partner with HR on sales performance management system
• Coordinate with IT on systems integration

Qualifications

Required Experience

• 10+ years of sales operations experience, 5 years of operations management experience
• Proven track record of supporting large sales organizations
• Experience with sales compensation design and administration
• Background in working and utilizing CRM systems
• Healthcare industry expertise is strongly preferred
• Experience implementing sales technology through communication, change management, customization, and collecting business requirements
• Expert knowledge building data models to build actionable insights
• Ability to drive change management and organizational leadership

Education

• Bachelor's degree required; MBA or related advanced degree preferred
• Certifications in sales operations or project management are a plus

Skills and Competencies

• Strategic thinking and analytical problem-solving abilities
• Excellence in data analysis and visualization
• Deep understanding of sales methodologies
• Strong project management capabilities
• Advanced proficiency in sales technologies
• Executive-level communication skills

Technical Skills

• Expert level in Salesforce or similar CRM platforms
• Advanced Excel and data analysis capabilities
• Experience with BI tools (Tableau, Power BI)
• Knowledge of sales automation platforms
• Proficiency in commission management systems