SUMMARY

Integrated in our Distribution Center, the Operations Manager is responsible for achieving high level of customer satisfaction through excellence in receiving, pick and pack, dispatching and inventory control. He / she ensure s that daily operations meet and exceed daily performance expectations, monitor open orders, ensure daily fulfillment is accurate, ensure perfect inventory accuracy, deadlines are met and work with internal teams to quickly resolve issues. Work in cooperation with other stakeholders (Customer, Supply Chain, HR, QHSE, IT…) to ensure objectives are met and warehouse related operations are efficient. control process.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned:

· Planning and Co-ordination

ü Provide daily work assignment to staff and work with hub / branch manager and supervisors / leads to coordinate personnel and resources to complete all work scheduled on time and within budget

ü Analyze client forecasts and historical trends to create fulfillment plans to optimize inventory management, equipment, resources, and staffing

ü Review of the workload distribution within the warehouse (temp/permanent staff)

ü Effectively plan, staff, direct and coordinate activities to maintain efficient storage and flow of materials while maintaining control of inventory.

· Health, Safety & Compliance

ü Ensure company Health and Safety policies are implemented in the warehouse, ensuring safe working conditions in your area of responsibility (ex. use of PPE, safe use of MHE and equipment, stacking & storage…)

ü Manage a safe workplace by advocating training and accident prevention/preparedness. Foster a “safety first” culture through awareness, training and accountability.

ü Ensure all near-miss accident, incident and accident are reported on time and analyzed to identify risks and take appropriate actions

ü Cooperate with QHSE department in audit preparation and inspection. Take appropriate corrective and preventive measures when needed.

ü Comply with safety and TSA regulation

ü Ensure high standard of 5S is maintained in the warehouse

· Performance monitoring:

ü Develop and maintain adequate recording system to ensure performance is properly measured

ü Monitor individual employee performance

ü Analyze root cause for failures, inventory inaccuracy and claims from customer to determine responsible parties and identify actions to be taken to improve performance

ü Support the implementation of corrective and preventive measures as discussed with management and customer

ü Act as a key user for our logistics applications: define business requirements, perform functional tests, conduct training, perform trouble shooting in case of issues and act as primary contact in case of escalation

· People management

ü Supervises Supervisors, Team Leaders, and Warehouse associates

ü Monitor employee attendance and over-time.

ü Provide ongoing training to ensure enhanced productivity and professional development of team members.

ü Provide training to current and new employees in all appropriate procedure and processes required to complete the work, including WMS procedures.

ü Ensure company policies are followed and take appropriate disciplinary actions in cooperation with management and HR in case of issue

ü Establish yourself as an engaging and inclusive leader with ownership for the team’s ability to maximize its productivity, growth and development.

ü Lead with a sense of urgency which will help ensure operational plans are executed, performance and budget goals are achieved and teams are kept informed and coordinated across functions.

· Continuous Improvement

ü Works with customer and department leaders to identify areas of opportunity whether related to safety, sustainability, quality, efficiency, productivity or service.

ü Implement and maintain efficient reporting system to ensure all issues are recorded and reported for actions to be taken

ü Support the development, alignment with customer on process improvement and/or enhancement strategies

· Communication

ü Lead and/or participate in daily, weekly and monthly meeting with customer to review the activity and performance.

ü Communicate company standards and policies and take proactive corrective actions in collaboration with management to ensure compliance.

ü Create a positive work environment though real-time observation and specific, constructive and actionable feedback.

ü Support the monthly business reviews and participates in stakeholder meetings for clarity on data elements and analytics.

REQUIREMENTS:

· Proven work experience as a Operations Manager

· Min five years’ experience in a warehouse or equivalent.

· Strong inventory control skills and WMS experience.

· Knowledge of warehouse operations best practices.

· Demonstrated proficiency in supervising and motivating subordinates

· Commitment to excellence and high standards,

· Excellent written and oral communication and interpersonal skills

Must be able to speak Spanish