OBJECTIVE

Provide support to Sales Team by researching and contacting current and prospective clients, entering relevant information into the CRM, communicating relevant information regarding a current or prospective client to the Sales Team.

JOB DESCRIPTION

• Act as primary day-to-day contact with PMAA’s current and potential clients
• Deliver exceptional service, remain engaged with all clients, and build a professional network that results in further business opportunities
• Reach out to PMAA’s clients via phone calls to ensure they are satisfied with our services, and asking questions to explore continued business opportunities
• Educate clients on PMAA’s services
• Set meetings with current and potential clients to further understand their needs to drive additional business
• Engage with clients to gather feedback on candidate interviews to provide to the recruiting team to ensure that the presented candidates are in line with specific client needs
• Resolve any customer service issues quickly and efficiently to maintain the highest level of customer satisfaction
• Input detailed notes into CRM concerning client interactions
• Meet established metrics
• Maintain a high level of relevant knowledge in order to have meaningful and engaging conversations with clients
• Create call lists of prospective clients for sales team
• Consistently display a can-do attitude and collaborate in a fast-paced environment
• Conduct reference on prospective candidates
• Other duties as assigned

QUALIFICATIONS AND SKILLS

• Bachelor's Degree strongly preferred
• 3+ years of B2B or B2C sales and/or account management experience
• Knowledge of MS Office 365
• Ability to multi-task and persevere in a fast-paced dynamic environment with a sense of urgency
• Must have a proven track record of success and be a competitive, self-motivated individual
• Proven track record of learning quickly and working in a team environment – understanding how to effectively use resources to find answers and solutions
• Ability to take direction and, when needed, respectfully challenge direction with best needs of client in mind
• Effective communicator – both oral and written
• Ability to learn new technologies, software and computers quickly
• Strong organizational skills with the ability to multi-task
• Strong problem-solving skills
• Proficient in Excel and familiar with data mining
• Strong relationship building and customer service skills
• Consistently display a can-do attitude
• Coordinate, manage and maintain active communication across internal team