CLIENT SUMMARY:

Located just outside Petersburg, Virginia, Chick-fil-A at Colonial Heights is owned and operated by Stacie Anderson. Stacie has been with the brand since 2012 and been an Operator since 2015. Stacie and her team have driven impressive growth while also creating an amazing culture. They exist to be the business the community cannot live without. They want to build a community within their store where they show care to everyone who walks through their doors. Chick-fil-A at Colonial Heights is a place where people are known and cared for, and a place of growth and impact for the team and community. Join a purpose-driven team that creates remarkable experiences with genuine care.

POSITION OBJECTIVE:

Chick-fil-A at Colonial Heights is looking to add a Back of House Director to their leadership team. This Director will provide strong operational oversight primarily in the Back of House. The ultimate goal for this position is to partner with their leaders to develop the team members, grow the business, and ensure that all food quality and food safety procedures are being executed. This person will be in a leadership position where they will have the opportunity to lead, grow, and serve by working alongside the Operator and other Directors to grow the business and hold the team accountable. This leader will be intentionally developed and long term will have the opportunity to serve as a top leader in an even larger capacity or pursue becoming an Owner/Operator.

KEY RESPONSIBILITIES:

• Develop Kitchen Leadership Team (Leads, Shift leads & Area Leads)
• Strategically think alongside COO / CFO about current and future state of kitchen operations
• Oversee & Maintain kitchen systems and processes (food safety, waste, inventory)
• Complete daily food safety and food quality evaluations
• Hold the team accountable for food safety and food quality practices
• Assist in position during peak times, working with Trainers and Team Members to build best practices
• Food Cost (<1% positive gap)
• Speed of Service (CEM 70)
• AHA Target Zone (>40)
• Food Safety Score: 1
• Ensure food safety and quality preparation in alignment with Chick-fil-A standards
• Participate as a key member of the Chick-fil-A leadership team ensuring a consistent culture of excellence and care in the restaurant
• 50% of time spent in operations, 50% of time spent focused on administrative tasks.

SKILLS AND EXPERIENCE NEEDED:

• 3+ years of management experience
• 1+ years of proven leadership experience, leading and developing teams
• Enthusiastic with high energy; passion for leading, coaching, and developing others
• Demonstrates servant leadership mentality; willing to do all tasks asked of them
• Ability to set goals and create action plans to achieve those goals
• Ability to drive results through others
• Sense of ownership; self-motivated with a willingness and eagerness to learn
• Perceptive and innovative; able to determine needed ongoing changes to the business
• Systems thinker, innovator, problem solver
• Ability to give and receive feedback; not afraid of confrontation
• Takes initiative; driven and hardworking individual with a growth mindset
• Ability to keep composure under high pressure and make decisions quickly
• Organized, detail-oriented with a strong sense of follow-through
• Desire to care for others; strong relationship builder
• Results-oriented and able to work in a very fast-paced, high-stress environment
• Passion for people and delivering world class service
• Servant-hearted, respectful, honest, trustworthy, team mentality