Job Title: System Engineer

Job Summary:

Maintain and Assist in maintaining essential IT operations, including Network infrastructure, Data Center operation, Servers and Storage and Virtualization

To help deliver a high standard of service by providing solutions to users requests and prioritising tasks accordingly and identifying service improvements within the team.

To assist the wider ICT System Engineering team with project work where feasible.

Escalation point for any ticket\request from L1\L2 Support team.

Reports to: Sr. Manager IT

Subordinate Titles: None

Primary Responsibilities:

To work with and follow the guidance of the Infrastructure Manager.

To comply with the CliniSys codes of conduct and guidelines.

Maintain and assist in maintaining essential IT operations, including Network infrastructure, Data Center operation, Servers and Storage and Virtualization.

Troubleshoot network, hardware(Server\storage\users syetms) and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues.

Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure.

Perform or verify periodic backup and restoration operations and disaster recovery, and failover procedures.

Proactively monitor system performance.

Coordinates the periodic maintenance of System updates.

Next level support for Helpdesk team to support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions.

Perform patching for Windows, Linux and other operating systems and third party components.

for Windows, Linux and other operating systems and third party components.

To be responsive to reasonable requests from your line manager

General implementation, configuration and support of the ICT function and systems on a day-to-day basis. This will include but is not limited to the following.

To be responsible for the administration of all incidents raised with the ICT System Engineering queue.

To establish and maintain high levels of incident ownership - resolving, progressing, and managing all calls to a satisfactory conclusion on the ICT incident management system, ensuring that appropriate parties (including the end user) are kept up to date on incident progress.

To attend emergency visits potentially at short notice on site at all CliniSys offices as instructed, completing tasks as detailed by the Infrastructure manager.

Secondary Responsibilities:

Assist with / review CliniSys applications

To provide training to other staff where appropriate.

To attend training, seminars and briefings if required.

To participate in the review of agreed Group research and development project

To progress personal development and encourage the development of other team members

To contribute to the team spirit within the company and undertake any other reasonable task considered appropriate by Senior Management.

Knowledge, Skills, Abilities:

Good troubleshooting workflow and knowledge of troubleshooting tools. Ability to solve problems with a consistent, measured approach.

Good knowledge on Networking,

Installation & configuration of Router and manged Switches

Installing & configuring Firewall, VPN

Good knowledge of Windows Active Directory, DNS, DHCP, Group Policy, IIS administration and configuration.

Managing server virtualization technologies like VMWare Server/ESX or Microsoft Hyper-V/Virtua server.

Some knowledge of Linux / Unix Operating Systems

Some knowledge with PowerShell.

High levels of commitment and ability to act when necessary.

Adaptability / flexible to changing demands with the ability and willingness to work independently.

Ability to implement and manage change.

Understanding of the ITIL framework would be welcomed.

Education and Experience:

Five – Seven years experience within an ICT or software providers organisation.

Experience in infrastructure architecture, data centers, servers.

Good exposure to Microsoft technologies in an operational state

Strong networking capabilities (including switching, routing, firewalls, wireless)

Good understanding and working knowledge of Microsoft 365 Admin Centre

Good understanding and working knowledge of VMware (vSphere, VSAN, ESXi)

Microsoft Certified Professional, or equivalent or efforts towards such qualifications are desirable.

Any equivalent combination of education and/or experience providing the knowledge/skills/abilities listed above may be substituted.

NO c2c