Job Title: IVR QA Lead

Work Location : Charlotte NC (Onsite)

Contract duration: 12+ months Contract

Skills Required:

• 8 – 10 years IT Experience with 5+ years in Testing and working on tools like ALM
• 3+ years Cyara or any other IVR Automation experience
• Experience in onshore/offshore coordination leading large onsite + offshore teams
• Good working understanding of Kubernetes/Docker
• Extensive experience in testing Webservices both SOAP and REST
• 5+ years’ experience writing complex SQL queries
• Extensive experience in working with Unix systems
• Good understanding of Agile & Jira tool
• Telecom/Cable Domain back ground and testing experience on IVR would be beneficial.
• Job Details:
• Support supervisor in requirement workshops/ current system study, analyze the, identify high level process/system changes, define and document the problem based on client and supervisor inputs.
• Provide coordination support for offshore resources. Attend hand-off call with offshore managers both towards their shift start and end time.
• Review/analyze requirements specifications from the business needs, support creation of to-be flows, configuration Sheets, specification documents, fit gap analysis documentation etc. and define/review detailed functional/process, infrastructure, security design.
• Prepare/review the system appreciation documents, support the creation of client training material and conduct reverse knowledge transfer. Write test plans/cases, perform testing and resolve issues.
• Check Non-functional requirements of the system.
• Provide inputs to supervisor on solution alternatives based on research and build proof-of-concepts. gather both technical and functional requirements.
• Create innovative high quality and defect-free solutions to meet our clients’ business needs.